I experienced this yesterday on my wife's computer, running Windows 7
64-bit, while Outlook 2007 and Word 2007 were both running. I was trying to
save the Word file in a different format. I think that in that instance
Outlook was obscuring part of Word's Save-As dialog box; closing Outlook
solved the problem.
Sometimes it's very hard to diagnose these problems if something opens on
the screen and Window-Eyes cannot read it and you can't alt-Tab into it to
see that it is running. This could happen with, for instance, the Dell
"support" program that I have on my recent Dell desktop. I put Support in
quotes because I can't read much of its output beyond its title bar, as I
remember. Sometimes it's helpful to get someone over to look at your monitor
and see if everything is squashed to one side or something that you don't
expect.
Lloyd Rasmussen, Kensington, MD
http://lras.home.sprynet.com
-----Original Message-----
From: Pele West via Talk
Sent: Monday, January 16, 2017 4:55 AM
To: Windows Talk List
Subject: Save As Type Not Showing up in Window-Eyes
Hi Everyone
I am using Windows 7 professional and Window-Eyes 9.5.3.0. Last month I
bought a new Dell desktop computer.
Since Window-Eyes was installed on this machine I cannot see the SaveAs
Type in the SaveAs Dialog Box for most applications. It is there, I can
see it with the mouse pointer and I can use the arrow keys to change the
file type. NVDA can see it.
I have found it is not shown in the following programs:
Goldwave, Adobe Reader, Word 2010, Excel 2010 and Notepad.
I use Becky! as my e-mail client, and I can see the SaveAs File Type
when saving an e-mail message.
If I press <Alt F A> I land in the File Name, as expected. If I then
press <Tab> to the SaveAs Type combobox nothing speaks and nothing shows
up on the braille display.
I checked my husband's machine. He also has Window-eyes 9.5.3.0. The
SaveAS Type box shows up as a combobox. I tried reclassing the window as
a combobox on my machine but, although it says it is a combobox and it
is SaveAs Type, it does not actually show the different file types.
My husband's machine is an Acer Aspire running Windows 7 Home premium,
mine is running Windows 7 Professional. They are both 64-bit versions.
I contacted AI Squared who were unable to replicate this problem,
although I do know someone who has the same issue. AI Squared advised me
to uninstall Window-Eyes using the WE Emergency Remove Tool and install
it using a version of the installation they sent to me. It has made no
difference.
Does anyone have any thoughts or suggestions?
Pele West
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