HI to all of you who have responded in an attempt to help me with the WE issue. thanks to you, I found the wediag package, installed it, and sure enough, now diagnostics shows up under the apps menu in the WE control panel. However, I clicked on several of the options and We hung up but could not read the screen so don't know what the problem is. Also, now I have noticed that upon WE start, I hear 3 short beeps immediately after the WE startup sound. After some checking I found that the WE video driver is not associated. This issue has been occurring several times this afternoon but didn't occur before that. Under the diagnostics option I clicked repair video driver and We hung up. Any additional suggestions are welcomed. Thanks to all again. Bernie
On 7/15/2019 7:50 PM, Donald L. Roberts via Talk wrote: > I think the app you are talking about is W E Diags. > > > Don Roberts > > > On 7/15/2019 12:26 PM, David via Talk wrote: >> For whatever it is worth. >> >> >> First of all, I run a paid-for version of WinEyes, so probably things >> are different in the Office version. >> >> >> Still, I did - for the fun of it - go to my WE Control Panel, and check >> the Ap menu. Neither on my system, you will find any "Diagnose" choice. >> >> >> What I could contribute here, if my memory serves me right, there did >> exist an app named something like WEDiagnose. If that is the case, maybe >> you will need this app installed, in order to have the Diagnose choice >> under the menu. And perhaps that will explain why neither of us see it >> as a selection on our systems. >> >> >> Then again, this was pulled from memory. >> >> >> >> David >> >> On 7/15/2019 9:07 PM, Bernie Perella via Talk wrote: >>> Hi Rod, I have no problem moving around the WE control panel but under >>> the apps menu, I find no diagnostics item. Not sure what is going on. >>> >>> On 7/15/2019 2:49 PM, Rod Hutton via Talk wrote: >>>> Hi Bernie, >>>> >>>> If you are in the We control panel, you should be able to press Alt >>>> in order to open a friendly menu which you can then simply press >>>> the arrow keys to move around in. >>>> Apps is definitely one of the menus. >>>> Also, another way to do it is that when you have simply opened the >>>> WE control panel, Pressing Alt-A will open the Apps menu. >>>> You can then simply press down arrow several times to find the >>>> Diagnostics menu. >>>> >>>> Good luck, >>>> >>>> Rod >>>> >>>> Sent from Outlook for Windows >>>> >>>> -----Original Message----- >>>> From: Talk >>>> <talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com> On >>>> Behalf Of Bernie Perella via Talk >>>> Sent: July 15, 2019 2:34 PM >>>> To: Rod Hutton via Talk <talk@lists.window-eyes.com> >>>> Cc: Bernie Perella <bernie.pere...@outlook.com> >>>> Subject: Re: Window eyes issue >>>> >>>> Hi Rod, thank you for your help so far. I tried going to the WE >>>> cotrol panel but there is no diagnostics item under the apps menu. >>>> What do you think? I have show advanced options checked under the >>>> help menu. Bernie >>>> >>>> On 7/15/2019 11:15 AM, Rod Hutton via Talk wrote: >>>>> Hi Bernie, >>>>> >>>>> In the Window-Eyes control panel, in the Apps menu, you should >>>>> find an option called Diagnostics, which is a pull-down menu. >>>>> In that pull-down, there's an option called Microsoft Office. >>>>> In that menu, there are a number of options which may help >>>>> diagnose and repair the licence for your Office suite. >>>>> You must have a good licence in order for Office to run out of >>>>> demo mode. >>>>> See if this helps. >>>>> >>>>> Good luck, >>>>> >>>>> Rod >>>>> >>>>> Sent from Outlook for Windows >>>>> >>>>> -----Original Message----- >>>>> From: Talk >>>>> <talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com> >>>>> On Behalf Of Bernie Perella via Talk >>>>> Sent: July 15, 2019 10:37 AM >>>>> To: Rod Hutton via Talk <talk@lists.window-eyes.com> >>>>> Cc: Bernie Perella <bernie.pere...@outlook.com> >>>>> Subject: Re: Window eyes issue >>>>> >>>>> Hi, As I mentioned, I have a copy of Window-eyes for office 9.5.1.0. >>>>> However, trying to run that file gives the message that the >>>>> certificate has been revoked. I checked the certificate and found >>>>> that indeed it has expired. then I found another installation file >>>>> for WE 9.2.0. I did run that file after checking that its >>>>> certificate >>>>> had also expired but it did run and I got WE 9.2 installed. Then >>>>> used >>>>> my we 9.5.4 upgrade file to get WE 9.5.4 installed. However, I am >>>>> still having the issue that WE runs only in demo mode. Still looking >>>>> for any suggestions for how to get WE into normal operation. Thnks >>>>> again to those who have responded. Bernie >>>>> >>>>> On 7/15/2019 9:11 AM, Rod Hutton via Talk wrote: >>>>>> Hi Loy and Bernie, >>>>>> >>>>>> Okay, silly me. I wasn't paying close attention, and so I >>>>>> overlooked the fact that we're talking about a Window-Eyes for >>>>>> Office installation problem, not retail. >>>>>> In that event, perhaps someone has a full installation file for >>>>>> Window-Eyes for Office 9.5.4. >>>>>> >>>>>> Good luck, >>>>>> >>>>>> Rod >>>>>> >>>>>> Sent from Outlook for Windows >>>>>> >>>>>> -----Original Message----- >>>>>> From: Talk >>>>>> <talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com> >>>>>> On Behalf Of Loy Green via Talk >>>>>> Sent: July 15, 2019 8:47 AM >>>>>> To: Window-Eyes Discussion List <talk@lists.window-eyes.com> >>>>>> Cc: Loy Green <loyrg2...@gmail.com> >>>>>> Subject: Re: Window eyes issue >>>>>> >>>>>> On the retail version doing an emerengcy uninstall and reinstall >>>>>> would fix a lot of problems, not sure if it would be the same >>>>>> with a WE for office version. >>>>>> >>>>>> _______________________________________________ >>>>>> Any views or opinions presented in this email are solely those of >>>>>> the author and do not necessarily represent those of Ai Squared. >>>>>> >>>>>> For membership options, visit >>>>>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. >>>>>> For subscription options, visit >>>>>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>>>>> List archives can be found at >>>>>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>>>>> _______________________________________________ >>>>>> Any views or opinions presented in this email are solely those of >>>>>> the author and do not necessarily represent those of Ai Squared. >>>>>> >>>>>> For membership options, visit >>>>>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bernie.perella%40outlook.com. >>>>>> For subscription options, visit >>>>>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>>>>> List archives can be found at >>>>>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>>>> _______________________________________________ >>>>> Any views or opinions presented in this email are solely those of >>>>> the author and do not necessarily represent those of Ai Squared. >>>>> >>>>> For membership options, visit >>>>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. >>>>> For subscription options, visit >>>>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>>>> List archives can be found at >>>>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>>>> _______________________________________________ >>>>> Any views or opinions presented in this email are solely those of >>>>> the author and do not necessarily represent those of Ai Squared. >>>>> >>>>> For membership options, visit >>>>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bernie.perella%40outlook.com. >>>>> For subscription options, visit >>>>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>>>> List archives can be found at >>>>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>>> _______________________________________________ >>>> Any views or opinions presented in this email are solely those of >>>> the author and do not necessarily represent those of Ai Squared. >>>> >>>> For membership options, visit >>>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/rod_hutton%40hotmail.com. >>>> For subscription options, visit >>>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>>> List archives can be found at >>>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>>> _______________________________________________ >>>> Any views or opinions presented in this email are solely those of >>>> the author and do not necessarily represent those of Ai Squared. >>>> >>>> For membership options, visit >>>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bernie.perella%40outlook.com. >>>> For subscription options, visit >>>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>>> List archives can be found at >>>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >>> _______________________________________________ >>> Any views or opinions presented in this email are solely those of >>> the author and do not necessarily represent those of Ai Squared. >>> >>> For membership options, visit >>> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/trailerdavid%40hotmail.com. >>> For subscription options, visit >>> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >>> List archives can be found at >>> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com >> _______________________________________________ >> Any views or opinions presented in this email are solely those of the >> author and do not necessarily represent those of Ai Squared. >> >> For membership options, visit >> http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/donald.roberts99%40gmail.com. >> For subscription options, visit >> http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com >> List archives can be found at >> http://lists.window-eyes.com/private.cgi/talk-window-eyes.com > _______________________________________________ > Any views or opinions presented in this email are solely those of the > author and do not necessarily represent those of Ai Squared. > > For membership options, visit > http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/bernie.perella%40outlook.com. > For subscription options, visit > http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com > List archives can be found at > http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily 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