Hello Edgar, On Tue, 23 Dec 2003 23:07:38 +0100 GMT (24/12/2003, 05:07 +0700 GMT), Edgar wrote:
>> So, can someone explain why it is that a company pays money to have a >> secretary learn correspondence, but expects that same secretary to be >> able to properly use e-mail without any instruction or guidance? Or is >> it just that nobody cares. > I can not explain it and I'm wondering my self. Seems that e-mail > and sometimes using company databases are seen as Software that > every body know's and that "The firm" should not waste money on > training or even a manual when starting with. In my case it was > Lotus Notes. Just sending and receiving is not a big deal. I don't know about Lotus Notes. But I have been in the situation twice that the company thatI worked for switched from fax to email. Now, a fax you type, put it in the fax machine, key in the recipient's number and off it goes. Just sending and receiving email is just as easy, as you say. Or a lot easier: you type it, including the email address, and just hit "send". No getting up from your chair, keying the number... a lot more efficient. And incoming messages don't have to be carried from the fax machine to the desk any more, they are immediately on the screen. Efficiency has increased. The manager is happy. This manager has been in the business for 30 years. He has never needed a computer, and why would he need one now. He is very future-minded; so all his staff, including his secretary, have a computer with email access. The hardware was a lot more expensive than fax machines, but he thinks it's worth it: now he runs a modern company. A while later he is told in a meeting that people want to filter and colour-code and do all kinds of things with their emails. What the heck? He should pay for expensive training sessions? Sending and receiving is easy, would they suddenly *need* more? Not likely. Better send the secretary to a course where she can learn how to communicate correctly when dealing with the government. Because that is directly related to increased profitability. > But if you would like to know more about all it features and go > deeper into how you can setup things (for a user), they mumble > something about, "there should be a 10 minute guide book somewhere > around here". Which would not be a bad idea. > In some companies it's not just the e-mail program that is handed to > you this way, in some cases it's the ERP software ;-) with some > minor comments on what buttons you should push. Oops. ERP is not easy, and a software cannot be easily intuitive. ;-) -- Cheers, Thomas. Moderator der deutschen The Bat! Beginner Liste. "When they broke open molecules, they found they were only stuffed with atoms. But when they broke open atoms, they found them stuffed with explosions." Message reply created with The Bat! 2.02.3 CE under Chinese Windows 98 4.10 Build 2222 A using a Pentium P4 1.7 GHz, 256MB RAM ________________________________________________ Current version is 2.02.3 CE | "Using TBUDL" information: http://www.silverstones.com/thebat/TBUDLInfo.html
