On 2013-07-24 13:56, Dan Ritter wrote:
If there are really 20 issues per night needing attention, they
needed a dedicated third shift.
At a past job, I once annoyed management by declaring, "when the pager
goes off it means something is broken. It might be our monitoring that
is broken, but something is broken." It was in a week when I received 75
pages, 55 of which were for an issue where the management-dictated
procedure was "do nothing; let it resolve itself." The root was a change
in procedure away from restarting for that condition combined with
management's refusal to allow us to modify the Nagios configuration for
that monitor.
I'm much happier in my current job as:
1) There are no machine-generated pages as such. Every page because a
human took an action that caused it, either by calling the on-call admin
or entering a critical ticket which, in turn, generates a page.
2) On-call is compensated rather nicely and participation is voluntary.
3) As of yesterday, I no longer participate in an on-call rotation,
having been moved to a higher tier team.
Danielle
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