On Mon, 2008-11-10 at 11:49 +0000, Kate Harris wrote: > Hi all, > > having come into a relatively established small company a little while > ago there were a number of big ticket things that needed to be done > which took up most of my concentration for the first few months. Now > they're done, the tidying up of the corporate systems and facilities > is beginning. And this is where I'm hitting a problem; wise-assed > users and a problem with lots of personal files being stored on > company laptops (I don't just mean a letter to the local council; I'm > talking GBs of iTunes, movies, photos etc.) along with a culture that > people treat company laptops as if they were their own. While I see > no problem with a little reasonable personal use, 40Gb of movies on a > laptop including the odd little trojan on "funny" video clips is > causing problems for my desktop staff when they're supporting users > (especially when said users expect/demand that all of their personal > stuff to be copied onto any new machine they get during rebuilds). > > Obviously I need to have a chat with HR and legal about this before > kicking off communications to the whole company along the lines of > "stop taking the mickey, people", but having never done this kind of > thing before (I'm a pointy-end operations person by experience, not > corporate IT which came as an added bonus in this job) I'm not sure > how to go about the whole culture change on use of laptops. My gut > feeling is to go in hard and say "stop it or we'll delete it all for > you", but I know that's not going to win hearts and minds. The other > thing is that whichever tack I take on this, there are a good few > users will argue and poke holes and try to find ways to circumvent > whatever is mandated/requested. There is something in the AUP, but it > is quite permissive "Employees are responsible for exercising good > judgment regarding the reasonableness of personal use.". > > Anyone here have any advice to offer on good ways to get the ball > rolling without causing a riot amongst my users? > > > K
Kate, It is critical to get full buy-in from the top (CXX folks). In fact, they should be the ones that break the news to the employees (you can draft it) and they should set an example (e.g. I made this change and this is why). If employees see the CXX types not following the policies, then it is very, very difficult to get the rest of the folks to buy into the policy. I have been at several companies where it went both ways and the times when the CEO made the announcement with a personal bent made all the difference. Good luck, Ski -- "When we try to pick out anything by itself, we find it connected to the entire universe" John Muir Chris "Ski" Kacoroski, [EMAIL PROTECTED], 206-501-9803 or ski98033 on most IM services _______________________________________________ Tech mailing list [email protected] http://lopsa.org/cgi-bin/mailman/listinfo/tech This list provided by the League of Professional System Administrators http://lopsa.org/
