On Wed, 2010-12-22 at 17:14 +1100, Sridhar Dhanapalan wrote: The discussion is useful, and I'm by no means proposing that it be > abolished in lieu of sterile bug reports. Perhaps at the end of each > comment should be a link to the relevant bug report. Then the report > can be updated as the discussion progresses.
I make tickets during the Auckland testing. It's quite hard work as I'm fairly constantly interrupted by other testers. I tend to only do it for those issues which I can properly write up as a bug report with steps to reproduce and/or detailed information. I add the bug numbers to the test report (it's a collaboratively written email). Don't underestimate the overhead of creating a bug report, it often takes 20 or 30 minutes during which I have to ignore everyone, so I only do this when I feel there is something valuable to report (which is why it takes so long which is why I only do it ....). For things like "it seems slow", I don't produce a formal bug report unless I can quantify how slow, for example I would need to run an old build with the old wikipedia and compare to the new one before reporting that the new one is actually slower (that said, I see Martin has some performance related changes upstream). Tabby used to copy in developers but stopped due to workload at the testing (finding who the developers are is hard work) and has always posted to the testing list. If people want follow up, we generally re-image the laptops at the beginning of each Saturday, so if they get in touch before we do this, we can re-test or provide more information (such as the logs). It would be nice if the log activity had an easy way to collect logs onto a USB or even submit a bug report, as this is something that only a few of us can do un-aided and then a few more can do with help. Most of the testers don't know their way around the terminal or if they do, they don't know where the logs are in sugar. 10 out of 35 tickets I've raised have been closed, and 15 of the 25 still open are "new". I raise tickets at sugarlabs unless it's obvious they should go elsewhere. _______________________________________________ Testing mailing list [email protected] http://lists.laptop.org/listinfo/testing
