On Apr 12, 2010, at 7:51 PM, Eric Shulman wrote:

> I just got the following message, sent via my TiddlyTools Contact
> form:
> 
> from: u...@unhappy.com
> -------------------------
> Dear God. I was so exited at finding TW, and then even more excited
> when I saw that there were plugins that I could use. And then I came
> here.
> Complex, confusing over worked and unusable. You even dare to use a
> tagline that includes the word \"Intuitive\".
> If there were even a site to put me off of changing TW its this one.
> Sorry, but this is ridiculous and foolish. Iv clicked around trying to
> read tiny white text on dark backgrounds, clicking and clicking and
> clicking. Didnt find what I wanted. have now given up and will either
> dump TW or use it in its default state. 

First, Is that really his address? If so, it may go some way toward explaining 
his behavior. 

Second -- discounting the first possibility -- it may have been an impulsive, 
spur-of-the-moment reaction of a frustrated newbie. Who knows, he might stick 
with TW long enough to come to regret his impulsive reaction. 

Third, another possibility is that this is an instance of the difficulty TW 
presents for ordinary users -- something that obviously you, Eric, have devoted 
yourself to remedying -- that it takes time, patience, a willingness to 
experiment, ask for help, maybe at least a little bit of "techiness," etc., to 
appreciate how versatile it is and to get it to work for you to do the things 
you want to do. 

I know I diddled around with it for a year at least before became convinced 
that it would work for me and committed myself to it. There are still some 
things I'm not happy about, that I am apparently going to have to just "live 
with." So be it. I wish it were otherwise, but so be it.

Regards,
------------------------------------------------------------------------------------------
Eric Weir
Decatur, GA  USA
eew...@bellsouth.net




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