ISO 9001 (http://www.iso9000-software.com) requires several different documents: a quality manual (http://www.iso9001store.com), quality procedures, a quality policy and quality objectives; in addition, ISO 9001 (http://www.iso9001store.com) requires work instructions that provide detailed guidelines to employees on how to perform their work.
However, the ISO 9001 standard (http://www.iso9001store.com) is very clear that work instructions need only be created where they add value (for example, a trained painter will not find value in instructions on how to paint; on the other hand, brief instructions (possibly in form of pictures), displayed right on a machine, explaining how to replace a filter could be a great time saver). Forms, which must be kept on file after they are filled in, are also part of any ISO 9001 quality management system (http://www.iso9001store.com). Some of the most typical forms are the Corrective Action Report Form, the Employee Review Form, and the Customer Survey. It is important to note that ISO 9001 (http://www.e-wia.com) does not directly require these forms; however, ISO 9001 (http://www.iso9000-software.com) calls for recording certain information and a well-designed form not only requires the information but it also walks the user through the process. Tip: Always keep the user of the document in mind. Some prefer work instructions in form of pictures, others like flowcharts. Most dislike long, convoluted text. -------------------- m2f -------------------- -- http://www.openobject.com/forum/viewtopic.php?p=35871#35871 -------------------- m2f -------------------- _______________________________________________ Tinyerp-users mailing list http://tiny.be/mailman/listinfo/tinyerp-users
