[quote="Bert"]Hi, Can someone give me some tips or share experience about the best way to implement interventions management ?
First of all: "what do i call an 'intervention' " ? In our company an intervention is a service (product) provided by a resource (employee) for a customer (partner) at a specific date/time and with a specific duration. This intervention can be billed or not and several flows can follow an intervention depending on its type: -billable --> will generate an invoice. -warranty --> will not be billed but should appear somewhere in a customer report. - project --> part of project and hence billed according to the project criteria. - contract --> part of a support contract so not invoiced but deducted for an amount of prepaid hours. Of course, in all cases, the time spent on an intervention should be included in the timesheet. So, i'm convinced OpenERP can do that without any specific development, but didn't managed (yet) to find the best way to do it. >From where should it start ? A request ? A case ? Is the time spend on a >request or a case automatically added in the timesheets ? How can we generate >an invoice from a case or request ? Thanks in advance.[/quote] some new about this? rinaldo -------------------- m2f -------------------- -- http://www.openobject.com/forum/viewtopic.php?p=40053#40053 -------------------- m2f -------------------- _______________________________________________ Tinyerp-users mailing list http://tiny.be/mailman2/listinfo/tinyerp-users
