Thanks Hda !

What you suggested is what we're using. It's working fine, but have some 
limitations.
I didn't investigated yet how to solve this. It should be possible, but if 
you've already ideas, it's welcome.

Example:
The partner have a support contract of x hours. In this case we define an 
analytic account with a maximum value. In timesheets, the employee will fill 
his hours on this account. But when you have such a contract you're usually 
using the CRM helpdesk feature. So a case is open on customer request, an 
employee is working on it, the ticket is closed and timesheet is filled. But 
there are no link between the case and the analytic account.
What customers wants is to know at the end of the month the time spend on each 
case. So currently we put the case id in the timesheet line description and 
generate two reports: the timesheets lines for this analytic account for last 
month and all cases for this customer for last months. It should be easier to 
have both functionnalities linked.

Cheers.

Bertrand.

------------------------
Bertrand Hanot
B.H.C. sprl




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