Richard,
You mention the "ignored" complaints without considering the number of
satisfied (noncomplaining) customers. This is a cost/benefit decision
and both parts of the ratio have to be taken into account. Also I'm
certain that Stella, like the rest of us, has heated water to boiling
just before making coffee/tea/hot chocolate/etc. When doing so, we all
quickly learn to wait before drinking, handle the hot beverage
carefully, and take that first small sip cautiously to test the
temperature. I have purchased coffee too hot to drink at first, but far
more common is that tepid cup that has cooled too much at the time of
serving.
--Dave
Richard Pisacreta, Ph.D. wrote:
Sam:
I don't understand why this addressed to me personally. Because of
many ignored earlier complaints, I would have decided in her favor.
Richard Pisacreta, Ph.D.
parolled Psychology professor
Feris State University
Dept. of Social Sciences
From: "Gaft, Sam" <[EMAIL PROTECTED]>
Reply-To: "Teaching in the Psychological Sciences (TIPS)"
<tips@acsun.frostburg.edu>
To: "Teaching in the Psychological Sciences (TIPS)"
<tips@acsun.frostburg.edu>
Subject: [tips] RE: FW: Stella Awards
Date: Tue, 13 Mar 2007 22:07:24 -0400
To Parollee Pisacreta,
Maybe the winter has been a bit severe up there in Big Rapids but
there is more to the Stella story:
THE MCDONALD'S HOT COFFEE CASE...
--
--
___________________________________________________________________
David E. Campbell, Ph.D. [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
Department of Psychology Phone: 707-826-3721
Humboldt State University FAX: 707-826-4993
Arcata, CA 95521-8299 www.humboldt.edu/~campbell/psyc.htm
<http://www.humboldt.edu/%7Ecampbell/psyc.htm>
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