Tim is an outstanding ham and a super nice guy, but he unfortunately inherited the "no schematic" DXE policy when he took his job. He does his best to provide customer support, which I appreciate, but there's not much he can do about changing the policy, which customers have complained about for years. Fortunately, most of the DXE products are quite straightforward and easy to reverse engineer. I did that myself, with my beverage switching unit, which failed almost immediately. I took the cover off, found an electrolytic capacitor installed backwards, and fixed the problem in five minutes. On the plus side, I've found DXE products to be well-designed and solidly built. To me, the lack of technical service information is frustrating and misguided, but not a deal-breaker. 73, Jim W8ZR
> -----Original Message----- > From: Topband [mailto:topband-boun...@contesting.com] On Behalf Of Rob Atkinson > Sent: Friday, September 23, 2016 08:41 AM > To: k...@k3lr.com > Cc: topband@contesting.com > Subject: Re: Topband: DXE NCC-1 phasing box > > I just finished speaking with Tim K3LR on the land line with regard to my problem We had > a cordial conversation and I must say in all the years I have been a ham, I have never had > the president of a company immediately call me to address my concerns and problems with > a > product. I am confident whatever is plaguing my NCC-1 will get fixed > whether it's the unit, or operator head-space. > > I also received a satisfactory explanation for the policy of not > providing a schematic for the NCC-1. The repair service terms as > explained to me are quite reasonable but I hope I don't have to send > it in for repair. I certainly appreciate this fast response. Also, > I mischaracterized the service dept. email as "canned." It did have some personalized text in > it which I overlooked and I apologize for that. > > 73 > > Rob > K5UJ > > On Fri, Sep 23, 2016 at 8:58 AM, Tim Duffy <k...@k3lr.com> wrote: > > Hello Rob: > > > > Please call DX Engineering. We will help you get your NCC-1 working > > properly. > > > > 73 > > Tim K3LR > _________________ > Topband Reflector Archives - http://www.contesting.com/_topband _________________ Topband Reflector Archives - http://www.contesting.com/_topband