#20843: Tor Browser: How do we help users to use higher security? -----------------------------+--------------------- Reporter: arthuredelstein | Owner: Type: defect | Status: new Priority: Medium | Milestone: Component: User Experience | Version: Severity: Normal | Resolution: Keywords: | Actual Points: Parent ID: | Points: Reviewer: | Sponsor: -----------------------------+---------------------
Comment (by lnl): Replying to [comment:5 ninavizz]: > Howdy—as a longtime UX'er (who's had a lot of experience with both actual design and with users in research efforts), many of the Tor browser's usability issues feel pretty easily obvious and resolvable. I don't feel that many would require testing to be improved upon from how things are today. I'm a novice to security tech, and don't code (or plan to ever learn how to code) — and almost all "how to" things about Tor are written and visually/cognitively presented in what reads as techie jibberish, to me. The website is also somewhat painful to make sense of. I agree with you. I took this job is that there is a lot of good work to be done, and I believe in Tor. > I realize the above sounds rude and potentially arrogant. It's said only to be completely honest, and as a big believer in a product I want more folks worldwide to have greater cognitive access to. I don't think it's arrogant, but I think you may be missing some context. The UX team is ~2 months old, and I'm a one-person team. I have constraints on what I can work when--there are milestones we need to meet for particular sponsors. I do things that need to be done to meet those goals, since that's our end of the deal. That's where the funding for my job comes from. This means that I worked on the security slider, metrics website, and OONI web and mobile interfaces--even when I knew that the front page of torproject.org needed work, and the browser needed work. We're currently writing a proposal to get funding specifically to improve the browser and tor project website! I hope we get it. > I put together some wireframes to articulate issues I've observed as the most show-stopping for me, as a new user of the Tor browser. > > https://drive.google.com/open?id=0BzRaXGZ006aoWHJLd0hBT3IyRUE I really like how the security slider is more accessible, how the color choices give stronger brand presence, and the simplicity of the interface. > Longer term, I'd also recommend a design director as a permanent staff hire of the Tor project. For UX stuff on the browser, organizing and executing user research projects (qualitative studies and in-person testing are essential), and shaping user-facing advocacy/education materials, a full-time lead of volunteer contributing designers and writers, and someone to shape best practices for managing design within the Tor community, seems like a missing piece that could make a big difference. Shorter-term, potentially coordinating with some of the UX'ers at Mozilla for bi-weekly reviews of user-facing product tweaks/additions? I'd be happy to make some introductions, if that'd help. I have extensive experience in qualitative and quantitative user studies and interface and interaction design. I do think that reviews would be helpful for me. I also am confident in my abilities to write, but I just don't have enough time for revising the copy on top of my other responsibilities. I would also love to work with more designers to create images and videos to use in interfaces, advocacy, and education. Let's chat about this more: li...@torproject.org or linda on irc #tor-dev or #tor-project. :) -- Ticket URL: <https://trac.torproject.org/projects/tor/ticket/20843#comment:10> Tor Bug Tracker & Wiki <https://trac.torproject.org/> The Tor Project: anonymity online _______________________________________________ tor-bugs mailing list tor-bugs@lists.torproject.org https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-bugs