Hi everyone, Here is the help desk chart for December 2014:
Stats: | ar | en | es | fa | fr | zh | Total | (Rejected) ----------+------+------+------+------+------+------+-------+----------- boklm | | | | | 33 | | 33 | 5 harmony | | 124 | | 40 | | | 164 | 28 jason | | 247 | | | | 80 | 327 | 91 lunar | | | | | 1 | | 1 | mttp | | 78 | | | | | 78 | 2 noel | | 1 | 23 | | | | 24 | phoul | | 115 | | | | | 115 | 26 sherief | 7 | 256 | | | | | 263 | 24 vmon | | | | 3 | | | 3 | ----------+------+------+------+------+------+------+-------+----------- Total | 7 | 821 | 23 | 43 | 34 | 80 | 1008 | 177 (Open) | | 41 | 17 | 29 | 4 | 6 | 97 | That's almost 32 tickets resolved each day on average. See also the attached charts for the amount of incoming tickets each day and for the past twelve months. Top answer templates used by the support team for this month: usage | article -------+----------------------------------------------------------------- 57 | Get your own bridges. 41 | Get TB's Tor Log. 34 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware 16 | Tor Browser doesn't work (Windows) 11 | How to get bridges and use Tor in mainland China 10 | TBB no Flash/Java other plugins 10 | Suggest the tor-talk mailing list 9 | Redirect to Guardian Project's support 9 | Can't connect to my favorite onion site! 9 | Cryptolocker report 8 | Set Country 7 | Try selecting "Connect" 7 | Unsupported language 5 | How to use bridges 5 | Redirect to Tails support 4 | Please try meek
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