Hi all, Done this month: - Resolved 115 tickets on RT - Rejected 26 spam tickets on RT - Ran support team meeting - Continued work on Sponsor O Tor curriculum - Started conversion of Leiah's slide template into a beamer theme (will be finished in January) - Met with OTF/Secondmuse regarding translations and CTF - Continued following up with possible exit runners, a few are now online as Guards / Middle relays. - Deployed test hidden service for support usage - Celebrated the holiday with family
Notes on RT: - iOS users continuing to look for a Tor solution - Increase in requests to assist with relay setup - Fewer users appear to be running into issues updating the Tor Browser - Increase in users requiring custom bridges (we need more of these) - Meek seems to still be functional in many censored regions - Many users still requesting support with specific hidden services - User still experience trouble with the "directly connect" / "configure" screen Goals for next month - Get back to answering more tickets on RT - Finish converting Leiah's slide template into LaTeX - Run 2 support meetings - Draft plan to accept volunteers into the support team safely - Source volunteers for updating Sponsor O-related documentation - Assist with updating the short user manual
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