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Hi everyone,
Here is the help desk chart for February 2015:
Stats:
| ar | en | es | fa | fr | zh | Total | (Rejected)
- ----------+------+------+------+------+------+------+-------+-----------
boklm | | | | | 30 | | 30 | 9
harmony | | 67 | | 48 | | | 115 | 14
jason | | 92 | | | | 23 | 115 | 18
lunar | | 2 | | | | | 2 |
noel | | 12 | 38 | | | | 50 |
phoul | | 30 | | | | | 30 |
sherief | 5 | 581 | | | | | 586 | 109
vmon | | | | 8 | | | 8 |
- ----------+------+------+------+------+------+------+-------+-----------
Total | 5 | 784 | 38 | 56 | 30 | 23 | 936 | 150
(Open) | | 99 | 1 | 20 | 1 | 10 | 131 |
That's almost 33 tickets resolved each day on average. A big thank you to
Sherief
for handling nearly 600 tickets this month!
usage | article
-
-------+------------------------------------------------------------------------
69 | Get your own bridges.
45 | Get TB's Tor Log.
27 | Unsupported language
27 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
19 | Cryptolocker report
16 | Re-install (error:something wrong/status bar stuck/doesn't support...)
14 | Redirect to Guardian Project's support
14 | Try selecting "Connect"
13 | Suggest the tor-talk mailing list
11 | Can't connect to my favorite onion site!
9 | How to get bridges and use Tor in mainland China
8 | Firefox already running - Mac
8 | TBB no Flash/Java other plugins
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