setting to Triaged/Low per request on #ubuntu-bugs. Description updated
as in comment #24.
** Changed in: cups (Ubuntu)
Importance: Undecided => Low
** Changed in: cups (Ubuntu)
Status: New => Triaged
** Description changed:
+ Ubuntu version 16.04
+ 16.04 (cups 2.1.3-4ubuntu0.5). system-config-printer-common
1.5.7+20160212-0ubuntu2. Hplip 3.16.3+repack0-1.
+ Problem is reproducable by the bug reporter. All print jobs from many
different applications
+ Bug triager is unable to reproduce the bug.
+
+ Steps to reproduce:
+ 1. Print an any document from an any application's print dialog (e.g. evince,
Okular, GIMP, ReText,...).
+ 2. Printing does not happen.
+ 3. Open "system-config-printer”
+ 4. Open the printer's print queue
+ 5. All documents in the queue are processed, i.e. printed immediately.
+
+ Expected behaviour: the document prints immediately.
+
+ Actual behaviour: the document is held in the queue until the print
+ queue is opened through "system-config-printer.”
+
+ Additional notes:
+ Printer is a RICOH MP C3003 situated on a large network.
+ CUPS interface on local computer indicates that job is stopped but “release
job” button is ignored.
+ Opening the queue in “system-config-printer” on local computer immediately
starts the job.
+ Reporter has uploaded tail of access.log which mentions authentication
successful, only after the reporter opened the queue in “system-config-printer”
+ -----------------------
+
+ Triager searched for dups - none found.
+
+ (original description follows)
+
I am connected to a print host requiring authentication. The authentication
data is already stored in CUPS. I can issue a new print job and the printer
icon in the panel appears, but the job isn't started, until I open the queue of
the respective printer.
- ---
+ ---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CupsErrorLog:
- E [10/Aug/2018:07:14:50 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
- E [10/Aug/2018:08:42:31 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
- E [11/Aug/2018:09:58:10 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
- E [14/Aug/2018:10:30:32 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
- E [28/Aug/2018:07:21:07 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
- CurrentDesktop: Unity
- DistroRelease: Ubuntu 16.04
+ E [10/Aug/2018:07:14:50 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
+ E [10/Aug/2018:08:42:31 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
+ E [11/Aug/2018:09:58:10 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
+ E [14/Aug/2018:10:30:32 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
+ E [28/Aug/2018:07:21:07 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
+ CurrentDesktop: UnityDistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2015-09-15 (1077 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
- device for 0_prost: lpd://prost.uni-koblenz.de/
- device for 0_ricoh14: ipp://printhost.uni-koblenz.de:631/printers/ricoh14
- device for MFC9332CDW:
dnssd://Brother%20MFC-9332CDW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af424f390
+ device for 0_prost: lpd://prost.uni-koblenz.de/
+ device for 0_ricoh14: ipp://printhost.uni-koblenz.de:631/printers/ricoh14
+ device for MFC9332CDW:
dnssd://Brother%20MFC-9332CDW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af424f390
MachineType: LENOVO 20BX000XGE
Package: cups 2.1.3-4ubuntu0.5
PackageArchitecture: amd64
Papersize: a4
PpdFiles:
- Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFC9332CDW.ppd',
'/etc/cups/ppd/0_prost.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/MFC9332CDW.ppd: Permission denied
- grep: /etc/cups/ppd/0_prost.ppd: Permission denied
+ Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFC9332CDW.ppd',
'/etc/cups/ppd/0_prost.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/MFC9332CDW.ppd: Permission denied
+ grep: /etc/cups/ppd/0_prost.ppd: Permission denied
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic
root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic
root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-30.32~16.04.1-generic 4.15.18
Tags: xenial
Uname: Linux 4.15.0-30-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (857 days ago)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo tty uucp
vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2017
dmi.bios.vendor: LENOVO
dmi.bios.version: JBET66WW (1.30 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BX000XGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias:
dmi:bvnLENOVO:bvrJBET66WW(1.30):bd09/13/2017:svnLENOVO:pn20BX000XGE:pvrThinkPadT450s:rvnLENOVO:rn20BX000XGE:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T450s
dmi.product.name: 20BX000XGE
dmi.product.version: ThinkPad T450s
dmi.sys.vendor: LENOVO
--
You received this bug notification because you are a member of Ubuntu
Touch seeded packages, which is subscribed to cups in Ubuntu.
https://bugs.launchpad.net/bugs/1638634
Title:
Print Job with Authentication is postponed until queue is opened
manually
Status in cups package in Ubuntu:
Triaged
Bug description:
Ubuntu version 16.04
16.04 (cups 2.1.3-4ubuntu0.5). system-config-printer-common
1.5.7+20160212-0ubuntu2. Hplip 3.16.3+repack0-1.
Problem is reproducable by the bug reporter. All print jobs from many
different applications
Bug triager is unable to reproduce the bug.
Steps to reproduce:
1. Print an any document from an any application's print dialog (e.g. evince,
Okular, GIMP, ReText,...).
2. Printing does not happen.
3. Open "system-config-printer”
4. Open the printer's print queue
5. All documents in the queue are processed, i.e. printed immediately.
Expected behaviour: the document prints immediately.
Actual behaviour: the document is held in the queue until the print
queue is opened through "system-config-printer.”
Additional notes:
Printer is a RICOH MP C3003 situated on a large network.
CUPS interface on local computer indicates that job is stopped but “release
job” button is ignored.
Opening the queue in “system-config-printer” on local computer immediately
starts the job.
Reporter has uploaded tail of access.log which mentions authentication
successful, only after the reporter opened the queue in “system-config-printer”
-----------------------
Triager searched for dups - none found.
(original description follows)
I am connected to a print host requiring authentication. The authentication
data is already stored in CUPS. I can issue a new print job and the printer
icon in the panel appears, but the job isn't started, until I open the queue of
the respective printer.
---
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CupsErrorLog:
E [10/Aug/2018:07:14:50 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
E [10/Aug/2018:08:42:31 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
E [11/Aug/2018:09:58:10 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
E [14/Aug/2018:10:30:32 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
E [28/Aug/2018:07:21:07 +0200] Missing value on line 2137 of
/var/cache/cups/job.cache.
CurrentDesktop: UnityDistroRelease: Ubuntu 16.04
InstallationDate: Installed on 2015-09-15 (1077 days ago)
InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
Lpstat:
device for 0_prost: lpd://prost.uni-koblenz.de/
device for 0_ricoh14: ipp://printhost.uni-koblenz.de:631/printers/ricoh14
device for MFC9332CDW:
dnssd://Brother%20MFC-9332CDW._ipp._tcp.local/?uuid=e3248000-80ce-11db-8000-3c2af424f390
MachineType: LENOVO 20BX000XGE
Package: cups 2.1.3-4ubuntu0.5
PackageArchitecture: amd64
Papersize: a4
PpdFiles:
Error: command ['fgrep', '-H', '*NickName', '/etc/cups/ppd/MFC9332CDW.ppd',
'/etc/cups/ppd/0_prost.ppd'] failed with exit code 2: grep:
/etc/cups/ppd/MFC9332CDW.ppd: Permission denied
grep: /etc/cups/ppd/0_prost.ppd: Permission denied
ProcCmdline: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic
root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic
root=UUID=93fc15f9-4090-40ff-a3ac-a642833f1da2 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.15.0-30.32~16.04.1-generic 4.15.18
Tags: xenial
Uname: Linux 4.15.0-30-generic x86_64
UpgradeStatus: Upgraded to xenial on 2016-04-22 (857 days ago)
UserGroups: adm cdrom dialout dip lpadmin plugdev sambashare sudo tty uucp
vboxusers
_MarkForUpload: True
dmi.bios.date: 09/13/2017
dmi.bios.vendor: LENOVO
dmi.bios.version: JBET66WW (1.30 )
dmi.board.asset.tag: Not Available
dmi.board.name: 20BX000XGE
dmi.board.vendor: LENOVO
dmi.board.version: SDK0E50510 WIN
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: None
dmi.modalias:
dmi:bvnLENOVO:bvrJBET66WW(1.30):bd09/13/2017:svnLENOVO:pn20BX000XGE:pvrThinkPadT450s:rvnLENOVO:rn20BX000XGE:rvrSDK0E50510WIN:cvnLENOVO:ct10:cvrNone:
dmi.product.family: ThinkPad T450s
dmi.product.name: 20BX000XGE
dmi.product.version: ThinkPad T450s
dmi.sys.vendor: LENOVO
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