Public bug reported: Whenever I attempt to add my HP OfficeJet8600 printer and configure it for printing on my Ubuntu PC, CUPS has an internal error and it is unable to configure the device or install drivers.
This happened when I ran "system-config-printer" and selected the printer from the list of network printers and clicked "Forward" Instead of configuring the printer and installing drivers, CUPS had an error. Description: Ubuntu 19.10 Release: 19.10 cups: Installed: 2.2.12-2ubuntu1 Candidate: 2.2.12-2ubuntu1 Version table: *** 2.2.12-2ubuntu1 500 500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 Date: Tue Dec 17 09:37:45 2019 InstallationDate: Installed on 2019-11-20 (26 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 5570 Papersize: letter ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/15/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 09YTN7 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 5570 dmi.product.sku: 0810 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160 ** Affects: cups (Ubuntu) Importance: Undecided Status: New ** Tags: amd64 apport-bug eoan ** Attachment added: "Screenshot of configuring screen and terminal" https://bugs.launchpad.net/bugs/1856718/+attachment/5313383/+files/Screenshot%20from%202019-12-17%2009-43-12.png -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1856718 Title: CUPS server has an internal error whenever I attempt to add my HP OfficeJet8600 printer to configured devices via networking Status in cups package in Ubuntu: New Bug description: Whenever I attempt to add my HP OfficeJet8600 printer and configure it for printing on my Ubuntu PC, CUPS has an internal error and it is unable to configure the device or install drivers. This happened when I ran "system-config-printer" and selected the printer from the list of network printers and clicked "Forward" Instead of configuring the printer and installing drivers, CUPS had an error. Description: Ubuntu 19.10 Release: 19.10 cups: Installed: 2.2.12-2ubuntu1 Candidate: 2.2.12-2ubuntu1 Version table: *** 2.2.12-2ubuntu1 500 500 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 Packages 100 /var/lib/dpkg/status ProblemType: Bug DistroRelease: Ubuntu 19.10 Package: cups 2.2.12-2ubuntu1 ProcVersionSignature: Ubuntu 5.3.0-24.26-generic 5.3.10 Uname: Linux 5.3.0-24-generic x86_64 ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 Date: Tue Dec 17 09:37:45 2019 InstallationDate: Installed on 2019-11-20 (26 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0cf3:e009 Qualcomm Atheros Communications Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller Bus 001 Device 002: ID 0c45:6a06 Microdia Integrated_Webcam_HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. Inspiron 5570 Papersize: letter ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-24-generic root=UUID=9ff1c776-2a6a-46be-a74f-61646ac9ac90 ro quiet splash vt.handoff=7 SourcePackage: cups UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 05/15/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.2.3 dmi.board.name: 09YTN7 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.2.3:bd05/15/2019:svnDellInc.:pnInspiron5570:pvr:rvnDellInc.:rn09YTN7:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: Inspiron dmi.product.name: Inspiron 5570 dmi.product.sku: 0810 dmi.sys.vendor: Dell Inc. mtime.conffile..etc.apport.crashdb.conf: 2019-11-27T12:43:30.211160 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1856718/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp