All please also check the permissions of the PPD files in /etc/cups/ppd/. They need to be world-readable.
Do sudo chmod 644 /etc/cups/ppd/*.ppd to assure this. Does the problem dealt with in this bug (dialog hanging) go away? Or does only the filling up of /tmp (if you had this) stop? -- You received this bug notification because you are a member of Ubuntu Touch seeded packages, which is subscribed to cups in Ubuntu. https://bugs.launchpad.net/bugs/1378438 Title: Printer dialog stuck on "Getting printer information..." Status in “cups” package in Ubuntu: Confirmed Bug description: In GTK+3/gnome-3 apps (eg evince), when I select my network-discovered printer, the "Status" field changes to "Getting printer information..." and the mouse cursor goes into spinning icon, and the Print button stays disabled, so I cannot print. In Firefox, the status tells me the printer is low on toner, but allows me to print. ProblemType: Bug DistroRelease: Ubuntu 14.10 Package: cups 1.7.5-3ubuntu1 ProcVersionSignature: Ubuntu 3.16.0-18.25-generic 3.16.3 Uname: Linux 3.16.0-18-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.14.7-0ubuntu2 Architecture: amd64 CupsErrorLog: E [01/Oct/2014:13:52:31 -0700] systemd_checkin: Unable to get local address - Permission denied E [02/Oct/2014:08:11:27 -0700] systemd_checkin: Unable to get local address - Permission denied E [03/Oct/2014:08:02:08 -0700] systemd_checkin: Unable to get local address - Permission denied E [03/Oct/2014:08:11:49 -0700] systemd_checkin: Unable to get local address - Permission denied E [03/Oct/2014:08:22:30 -0700] systemd_checkin: Unable to get local address - Permission denied CurrentDesktop: GNOME Date: Tue Oct 7 09:29:43 2014 InstallationDate: Installed on 2014-02-24 (224 days ago) InstallationMedia: Ubuntu-GNOME 14.04 "Trusty Tahr" - Alpha amd64 (20140218) Lpstat: Error: command ['lpstat', '-v'] failed with exit code 1: lpstat: No destinations added. MachineType: Apple Inc. MacBookPro11,3 Papersize: letter ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-18-generic.efi.signed root=UUID=135fd833-3282-4f3b-8802-0a27ec2765b9 ro quiet splash init=/lib/systemd/systemd vt.handoff=7 SourcePackage: cups UpgradeStatus: Upgraded to utopic on 2014-08-17 (50 days ago) dmi.bios.date: 10/18/2013 dmi.bios.vendor: Apple Inc. dmi.bios.version: MBP112.88Z.0138.B02.1310181745 dmi.board.asset.tag: Base Board Asset Tag# dmi.board.name: Mac-2BD1B31983FE1663 dmi.board.vendor: Apple Inc. dmi.board.version: MacBookPro11,3 dmi.chassis.type: 10 dmi.chassis.vendor: Apple Inc. dmi.chassis.version: Mac-2BD1B31983FE1663 dmi.modalias: dmi:bvnAppleInc.:bvrMBP112.88Z.0138.B02.1310181745:bd10/18/2013:svnAppleInc.:pnMacBookPro11,3:pvr1.0:rvnAppleInc.:rnMac-2BD1B31983FE1663:rvrMacBookPro11,3:cvnAppleInc.:ct10:cvrMac-2BD1B31983FE1663: dmi.product.name: MacBookPro11,3 dmi.product.version: 1.0 dmi.sys.vendor: Apple Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1378438/+subscriptions -- Mailing list: https://launchpad.net/~touch-packages Post to : touch-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~touch-packages More help : https://help.launchpad.net/ListHelp
