Is the Touch connected via wired ethernet or wireless?

The first thing I'd do is make sure the Touch is connecting to the
network correctly. On the Touch go to

Settings > Advanced > Diagnostics > 

then either Wireless Info or Ethernet Info.

Make sure that the Touch is getting an IP address from your DHCP server
that is on your network. If you see a 169.254.x.x address, then it did
not. If you're connecting wirelessly, you might see if your wireless
router has an admin web page where you can see all connected wifi
clients. You should see the Touch there.


-- 
JJZolx
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