> Is there any 'easy' way to obtain the logs (does your support ever need
> those logs?) or is SSH/SCP the only way to retrieve them?

You can use the SMB share to get them.

> Furthermore I'm wondering if after a crash it would be useless to
> retrieve the logs anyway, due to this (rather old and maybe obsolete)
> bug report: http://bugs.slimdevices.com/show_bug.cgi?id=15082 ?

I haven't tested this for a while, but I know that logs don't get very old  
anyway (due to rotation).

> Again - any trick your support is using when users report crashes and
> you want to find out what might have caused this?

Unfortunately support rarely ever can give us information like log files.  
Therefore I must assume they don't ask for them in the first place.

-- 

Michael
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