Christian Boos wrote: > Therefore I suggest the following, adapted from basic-workflow.ini:
Sounds good.
> I often find myself wanting to do some triaging, whenever I happen to
> have a few minutes of time ahead of me. But then, while going through
> report {20}, I quickly hit some ticket which is hard to triage, one
> which I probably keep struggling with, so I try once more to figure it
> out... and then the five minutes are over.
I know that feeling. Your proposed workflow sounds reasonable.
TBH we also simply have too many tickets. And we accumulate them faster
than we fix them, so for each new ticket, there's a fair chance that it
won't be looked at ever again. The only real solution to that is to
filter them more aggressively at the input. Anyway, that's not the issue
you were trying to solve.
-- Remy
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