Peter Suter <[email protected]> writes:

> On 16.09.2015 14:04, Greg Troxel wrote:
>> I have long noticed that when doing a custom ticket query that even if
>> asking for open tickets (which seems the normal case), tickets that were
>> closed in the last hour or so show up.
>>
>> I can see why people would want this at times, but it seems plainly
>> wrong given the ticket query string.  It's also highly unhelpful when
>> going through and cleaning up tickets that should have been closed long
>> ago, because the ones that have been dealt with do not disappear from
>> the query.
>>
>> Should there be an option to include tickets that recently met the
>> search criterea?
> I don't think there's any intended special behavior for recently
> closed tickets. But there is a feature[1] that can maybe be
> misinterpreted that way:
>
>> When you return to the query any tickets which were edited will be 
> displayed with italicized text. If one of the tickets was edited such
> that it no longer matches the query criteria , the text will also be
> greyed. Lastly, if a new ticket matching the query criteria has been
> created, it will be shown in bold.

What I did was to go the main wiki page and then click my display link
which is a custom ticket query URL.  So I was newly going to the page
and the old stuff was still generated.  I did not click "update";
perhaps that would get rid of the no-longer-matching tickets.  It seems
that this mode persists in the db, rather than on the page, which is not
what I epxected.

Thanks for the explanation.

Greg

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