On Thu, Oct 2, 2008 at 12:51 PM, Nishanthi <[EMAIL PROTECTED]> wrote:
>
> Like you had rightly pointed out .. It was some configuration file
> problem ! Sorry for the trouble !
> But there's another problem now :
>
> My subject line for the email always remains  "Re: #id:"
> Am I supposed to add a 'phrase' of any kind in the
> ticket_subject_template ?
> the configuration is more or less the same as the previous file ..
> except for the email ids .. which should not be much of a relevance
> now !
> My requirement is that the ticket subject/heading comes in the email
> header :
>
> Many thanks !
>
> On Oct 1, 5:54 pm, "Emmanuel Blot" <[EMAIL PROTECTED]> wrote:
>> >    'SMTP Notification Error')
>> > my configuration file :
>>
>> [notification]
>> smtp_from = [email-id]
>> smtp_replyto = [email id]
>> smtp_server = [server name]
>> ticket_subject_template =  #.id:
>>

Not sure what you're trying to achieve with ticket_subject_template,
but what you have there isn't going to do anything.  It should look
something like this:

$prefix #$ticket.id: $title

Which happens to be the default.  This will display something like
"[Project Name] #123: Ticket subject"

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