On 2023-02-05 23:07, Mo wrote: > as we are going to replace Zammad as Ticket server and already are using Trac > for internal development since ~2016, I would like to evaluate if Trac can > replace Zammad in some of the following usecases, if there are any trac-hacks > towards this idea?
In my company, we went into the opposite direction: We had Trac instances for both internal purposes and customer tickets. Because of dissatifaction with Trac for the latter, we moved to Zammad for customer support, while staying with Trac for internal stuff. We used to use `email2trac` to get the emails and create Trac tickets back then. IMHO, Zammad has better heuristics for assigning new emails to existing tickets. With trac/email2trac, we had far too many newly created tickets on follow-up email. Trac, of course, has a much better web interface than Zammad and is nicer in many ways. But for the specific task of handling support tickets, Zammad has advantages, I missed in Trac. I'm curious: Why do you want to move away from Zammad? Cheers -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/87zg9rw3gg.fsf%40fama.lan.
