Martin schrieb am Montag, 6. Februar 2023 um 10:25:29 UTC+1: I'm curious: Why do you want to move away from Zammad?
Hi Martin, actually I can confirm what you said about Zammad having some advantage on tracking customer tickets. For instance it is quite good to track replies referencing the same ticket without creating new tickets on every reply. For this reason we had Zammad for customer emails and Trac for internal use. But recently the Zammad 3.4.0 to 5.3.0 migration became a nightmare: https://community.zammad.org/t/migrating-3-4-0-to-5-3-0/10462/9 While even simple 3.4 to 3.6 migration was failing on database issues and appearently only a few developers supporting there on the forum. We might end up just using a fresh Zammad installation without doing the data migration, but that kind of lacking community support is risky for future updates. So beside that I'm already looking for alternative opportunities. I know also the Trac community is small, with a few developers only. But actually I got all isues solved with all your support over the last years (thanks for that) and the Trac project still looks like being alive. BR. -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/trac-users/2014faeb-7a2d-4c82-8e4f-0f920a0ffa57n%40googlegroups.com.
