On Tuesday, September 5, 2023 at 11:09:08 PM UTC-4 [email protected] wrote:

one more issue .
Before login page its shows ACTIVE tickets and i can open and view the 
tickets but cannot update or modify , please help
SQL reports and saved custom queries
*{1}* Active Tickets <https://itsupport.vistaar.local/platform/report/1>
*{2}* Active Tickets by Version 
<https://itsupport.vistaar.local/platform/report/2>
*{3}* Active Tickets by Milestone 
<https://itsupport.vistaar.local/platform/report/3>
*{4}* Accepted, Active Tickets by Owner 
<https://itsupport.vistaar.local/platform/report/4>
*{5}* Accepted, Active Tickets by Owner (Full Description) 
<https://itsupport.vistaar.local/platform/report/5>
*{6}* All Tickets By Milestone (Including closed) 
<https://itsupport.vistaar.local/platform/report/6>


Are you saying that without authenticating you can view tickets but you 
cannot update or modify the tickets?

Do you wish for an unauthenticated user to modify tickets? You may just 
need to grant the appropriate permissions.

https://trac.edgewall.org/wiki/TracPermissions#TicketSystem

Non-authenticated users accessing the system are assigned the name 
anonymous. Assign permissions to the anonymous user to set privileges for 
anonymous/guest users. The parts of Trac that a user does not have 
privileges for will not be displayed in the navigation bar. In addition to 
these privileges, users can be granted additional individual rights in 
effect when authenticated and logged into the system. All logged in users 
belong to the virtual group authenticated, which inherits permissions from 
anonymous. 

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