On Sat, 28 Aug 2004, Lance A. Brown wrote: > Jeremy West wrote: > > You know the only thing I despise about RR, is when I call tech support. They > > give me the standard first question on which o/s I'm using. When I respond > > linux, they say say that they don't support linux. Last time I called I was > > calling because we had severe packet loss. I tried telling the guy I ddin't > > want help with linux, and that I wanted someone to take a look at my packet > > loss issue. All he wanted to do was have me reboot my computer, clear my > > dns, etc. He wouldn't even help me because I was using linux. Drove me > > nuts. > > Any time I have to call RR for support I push through the first line > support at the first hint of non-helpfulness from them because I'm > running Linux. I never call them unless it's something not on my > computer anyway so hassling with the first-line script droids isn't > worth it.
I've never had an RR support technician really care about the operating system. You just have to quickly explain your problem before they have a chance to go into their script. If they ask, just deflect the question, I often say something like, "Well actually, I'm not having a problem with my computer or operating system, it's a problem with the cable modem." They usually accept that. I've never had to escalate to a higher-level; the first-line droids do have the authority to send a technician. They do make you reboot the modem a few times (which of course I'd already done), but that's no big deal. Jeremy -- /---------------------------------------------------------------------\ | Jeremy Portzer [EMAIL PROTECTED] trilug.org/~jeremy | | GPG Fingerprint: 712D 77C7 AB2D 2130 989F E135 6F9F F7BC CC1A 7B92 | \---------------------------------------------------------------------/ -- TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug TriLUG Organizational FAQ : http://trilug.org/faq/ TriLUG Member Services FAQ : http://members.trilug.org/services_faq/ TriLUG PGP Keyring : http://trilug.org/~chrish/trilug.asc
