You do a ton of great things, Matt. We all make mistakes, but you and the rest of the crew there do a bang-up job.
-- Ed Finkler http://funkatron.com Twitter:@funkatron AIM: funka7ron ICQ: 3922133 XMPP:funkat...@gmail.com On May 7, 11:24 am, Matt Sanford <m...@twitter.com> wrote: > Hi all, > > I left last night while they were rolling this back to the old > long format addresses. Re-reading the logs this morning it seems like > there was some sort of problem and it was rolled back. Waiting for the > engineer in question so I can find out more details but based on what > I'm seeing it looks like an unrelated problem. I expect the long-style > addresses to be re-deployed with our first deploy today. > > As far as poor communication: that's fair. I made this change > after talking with the mail processing folks (ok, the guy) and product > folks and I broke your filters. I'm sorry about that and when you > brought it up I fixed the issue, wrote the tests, replied to the mails > and begged the deploy engineer to make it an emergency. I tried to > communicate things. > > I should have told the list (and probably posted to > blog.twitter.com) this user-facing email change was coming … surprise > is overrated. I definitely should have thought more about how it would > effect filtering. Totally my bad … you can send flaming sacks of dog > poop to REDACTED. > > Thanks; > – Matt "Can do no right" Sanford > > On May 7, 2009, at 8:15 AM, Chad Etzel wrote: > > > > > Hi Matt, > > > When you decide on the final format and deploy, will you let us know, > > please? I'm leaving my email filters in limbo until then. > > > Thanks, > > -Chad > > > On Thu, May 7, 2009 at 12:59 AM, TjL <luo...@gmail.com> wrote: > > >> *sigh* > > >> Seriously? I've already started telling people to change their > >> filters > >> and now they're going to break *again*. > > >> This is why daddy drinks. > > >> All kidding aside, I don't understand how a change like this gets > >> pushed out without the left hand knowing WTF the right hand is > >> doing — > >> which is what it looks like (from an outsider's perspective) > >> happened. > > >> IMO/FWIW: You've gotten too big to make these sorts of changes > >> without > >> more consideration and communication. It makes me look bad as a > >> developer, and it makes Twitter look bad. > > >> The irony is that you're a company built around communication. > > >> TjL > > >> On Wed, May 6, 2009 at 6:55 PM, Matt Sanford <m...@twitter.com> > >> wrote: > > >>> Hi all, > > >>> The change in from address was meant to fix the 'allow images' > >>> but in the > >>> process broke some ISP spam filters, some spam reporting, and a > >>> great many > >>> people's mail filters. We're working on rolling that back now. > >>> Sorry for the > >>> disruption. > > >>> Thanks; > >>> – Matt Sanford / @mzsanford > >>> Twitter Dev > > >>> On May 6, 2009, at 3:13 PM, TjL wrote: > > >>>> FWIW I think "nore...@twitter.com" is the right choice, it's > >>>> certainly > >>>> a lot easier for image display, etc. > > >>>> But it sounds like John Adams thinks this is going to change > >>>> back. I > >>>> hope this will be clarified. > > >>>> On Wed, May 6, 2009 at 5:58 PM, Matt Sanford <m...@twitter.com> > >>>> wrote: > > >>>>> Hi there, > > >>>>> We had changed the from address to try and improve bounce > >>>>> reporting and > >>>>> prevent being marked as spam by major ISPs. When we added the HTML > >>>>> formatting we found that we needed a consistent address for the > >>>>> 'always > >>>>> display images' option in many clients so we changed things > >>>>> around again. > >>>>> Hopefully this will be the last change as it causes us a bunch > >>>>> of work as > >>>>> well. I'll keep an eye out for future changes and try and let > >>>>> people > >>>>> know. > > >>>>> Thanks; > >>>>> – Matt Sanford / @mzsanford > >>>>> Twitter Dev > > >>>>> On May 6, 2009, at 2:53 PM, TjL wrote: > > >>>>>> The email notifications for new followers used to come from > >>>>>> (From:) > > >>>>>> Twitter <nore...@twitter.com> > > >>>>>> then it changed to > > >>>>>> Twitter <twitter-follow-emailname=domain....@postmaster.twitter.com > > >>>>>> then it changed to > > >>>>>> Twitter <nore...@twitter.com> > > >>>>>> again. > > >>>>>> Every time you do this, every single person using TwitReport > >>>>>> has to > >>>>>> change their filters, and I spend 2 weeks, at least, explaining > >>>>>> to > >>>>>> people why it stopped working, and some number of people probably > >>>>>> assume that things are broken on my end and stop using it > >>>>>> altogether. > > >>>>>> I'm not making a dime off of this project (nor do I want to), > >>>>>> it's > >>>>>> something that I'm doing to make Twitter a bit nicer to use, but > >>>>>> having something as basic as this change twice and break the > >>>>>> entire > >>>>>> thing is a bit of a pain in the ass and a not-insignificant > >>>>>> waste of > >>>>>> time. > > >>>>>> So I hope that y'all will keep this one, since you've liked it > >>>>>> enough > >>>>>> to use it twice now :-) > > >>>>>> THAT SAID, I'm glad that the *format* of the notifications has > >>>>>> improved. I certainly think that is the right way to go. > > >>>>>> - TjL > >
