We've been trying for a week to get access to the knowledge base. No
one is acknowledging us as a customer and we've had two of our people
trying to contact them. Anyone have a good contact at IBM? The page
suggested in the discussions does not recognize our customer number.
Pam
John Jenkins wrote:
Brian
I don't know, but it may already be there (In that part of U2 Online called
"U2 Business Connect" and accessible to ISVs and Distributors). I don't have
access myself so can't check.
I'll make some enquiries....
Regards
JayJay
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach
Sent: 28 July 2007 18:33
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] Another gripe about IBM not letting end users access the
articles in the knowledge base
JayJay
Can IBM set a link to this form so we can put the link on the website with
some instructions?
Thanks
Brian
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins
Sent: 27 July 2007 21:55
To: u2-users@listserver.u2ug.org
Subject: RE: [U2] Another gripe about IBM not letting end
users access the articles in the knowledge base
Brenda
There have been a few postings about this in the group:
Basically your support/software provider has to submit a form
to U2 Business Connect (U2BC) authorising access for your
Company and named individuals. There is one form for OEM /
ISV partner end users and one for Distributor end users.
The form should be available to the partner from U2BC on
request by the partner. Tech Support are not a part of this
process though they MAY (emphasis MAY) have the current forms
they could forward to the ISV/Distributor if asked.
Authorisation is a pure U2BC procedure - sorry IBM Tech
Support can't help here.
So get in touch with your VAR and all being well U2BC will be
able to sort it out for you.
Hope it helps,
Regards
JayJay
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price
Sent: 25 July 2007 18:57
To: u2-users@listserver.u2ug.org
Subject: [U2] Another gripe about IBM not letting end users
access the articles in the knowledge base
We have a great VAR, we seldom need them but when we do they
come through with flying colors but even they can not get IBM
to get us an ID to access this. I am posting the response
I've gotten from our VAR on this issue. They have tried to
get us access to the locked articles in the knowledge base
with this response from IBM.
have emailed IBM U2 support on this several times, they have
never been able to tell me how to setup an additional IBM ID
for a customer.
Throws the lack of support right back to IBM and points out
the failure of IBM to address their paying customers and VARs
needs. This is a problem that needs to be address to
facilitate growth in the U2 market.
Brenda Price
Affiliated Acceptance Corporation
Sunrise Beach, MO
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--
Pamela J Robbins New Bolton Center
Senior Programmer Analyst School of Veterinary Medicine
[EMAIL PROTECTED] University of Pennsylvania
610-925-6438
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