The person who contacted our VAR and myself from IBM regarding this issue was Edward Robb. Try him at [EMAIL PROTECTED]
Brenda -----Original Message----- From: Pamela J Robbins [mailto:[EMAIL PROTECTED] Sent: Monday, July 30, 2007 9:40 AM To: u2-users@listserver.u2ug.org Subject: Re: [U2] Another gripe about IBM not letting end users access Thanks Leroy, all of our paperwork came directly from IBM. I even have a customer ID and they still can't locate us. Pam LeRoy Dreyfuss wrote: > You need permission from your reseller as you will likely need to use their IBM Customer Number. Following the instructions in the link I provided earlier should help you. > > Regards, > > LeRoy > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Pamela J Robbins > Sent: Monday, July 30, 2007 10:44 PM > To: u2-users@listserver.u2ug.org > Subject: Re: [U2] Another gripe about IBM not letting end users access > > We've been trying for a week to get access to the knowledge base. No > one is acknowledging us as a customer and we've had two of our people > trying to contact them. Anyone have a good contact at IBM? The page > suggested in the discussions does not recognize our customer number. > Pam > > > John Jenkins wrote: > >> Brian >> >> I don't know, but it may already be there (In that part of U2 Online called >> "U2 Business Connect" and accessible to ISVs and Distributors). I don't have >> access myself so can't check. >> >> I'll make some enquiries.... >> >> Regards >> >> JayJay >> >> -----Original Message----- >> From: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] On Behalf Of Brian Leach >> Sent: 28 July 2007 18:33 >> To: u2-users@listserver.u2ug.org >> Subject: RE: [U2] Another gripe about IBM not letting end users access the >> articles in the knowledge base >> >> JayJay >> >> Can IBM set a link to this form so we can put the link on the website with >> some instructions? >> >> Thanks >> >> Brian >> >> >> >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf Of John Jenkins >>> Sent: 27 July 2007 21:55 >>> To: u2-users@listserver.u2ug.org >>> Subject: RE: [U2] Another gripe about IBM not letting end >>> users access the articles in the knowledge base >>> >>> Brenda >>> >>> There have been a few postings about this in the group: >>> Basically your support/software provider has to submit a form >>> to U2 Business Connect (U2BC) authorising access for your >>> Company and named individuals. There is one form for OEM / >>> ISV partner end users and one for Distributor end users. >>> >>> The form should be available to the partner from U2BC on >>> request by the partner. Tech Support are not a part of this >>> process though they MAY (emphasis MAY) have the current forms >>> they could forward to the ISV/Distributor if asked. >>> Authorisation is a pure U2BC procedure - sorry IBM Tech >>> Support can't help here. >>> >>> So get in touch with your VAR and all being well U2BC will be >>> able to sort it out for you. >>> >>> Hope it helps, >>> >>> Regards >>> >>> JayJay >>> >>> >>> -----Original Message----- >>> From: [EMAIL PROTECTED] >>> [mailto:[EMAIL PROTECTED] On Behalf Of Brenda Price >>> Sent: 25 July 2007 18:57 >>> To: u2-users@listserver.u2ug.org >>> Subject: [U2] Another gripe about IBM not letting end users >>> access the articles in the knowledge base >>> >>> We have a great VAR, we seldom need them but when we do they >>> come through with flying colors but even they can not get IBM >>> to get us an ID to access this. I am posting the response >>> I've gotten from our VAR on this issue. They have tried to >>> get us access to the locked articles in the knowledge base >>> with this response from IBM. >>> >>> >>> >>> have emailed IBM U2 support on this several times, they have >>> never been able to tell me how to setup an additional IBM ID >>> for a customer. >>> >>> >>> >>> >>> >>> Throws the lack of support right back to IBM and points out >>> the failure of IBM to address their paying customers and VARs >>> needs. This is a problem that needs to be address to >>> facilitate growth in the U2 market. >>> >>> >>> >>> Brenda Price >>> >>> Affiliated Acceptance Corporation >>> >>> Sunrise Beach, MO >>> ------- >>> u2-users mailing list >>> u2-users@listserver.u2ug.org >>> To unsubscribe please visit http://listserver.u2ug.org/ >>> ------- >>> u2-users mailing list >>> u2-users@listserver.u2ug.org >>> To unsubscribe please visit http://listserver.u2ug.org/ >>> >>> >> ------- >> u2-users mailing list >> u2-users@listserver.u2ug.org >> To unsubscribe please visit http://listserver.u2ug.org/ >> ------- >> u2-users mailing list >> u2-users@listserver.u2ug.org >> To unsubscribe please visit http://listserver.u2ug.org/ >> >> >> > > > -- > Pamela J Robbins New Bolton Center > Senior Programmer Analyst School of Veterinary Medicine > [EMAIL PROTECTED] University of Pennsylvania > 610-925-6438 > ------- > u2-users mailing list > u2-users@listserver.u2ug.org > To unsubscribe please visit http://listserver.u2ug.org/ > ------- > u2-users mailing list > u2-users@listserver.u2ug.org > To unsubscribe please visit http://listserver.u2ug.org/ > > -- Pamela J Robbins New Bolton Center Senior Programmer Analyst School of Veterinary Medicine [EMAIL PROTECTED] University of Pennsylvania 610-925-6438 ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list u2-users@listserver.u2ug.org To unsubscribe please visit http://listserver.u2ug.org/
