Well said, Justin.
/tipshat
josh reynolds :: chief information officer
spitwspots :: www.spitwspots.com
On 12/03/2014 02:38 PM, Justin Wilson wrote:
Part of it for me is the perception of UBNT as a company. We aren’t
like Apple consumers. For the most part, most of us are not buying
these products to jack with them at Starbucks and drink Coffee. We
are out on towers, in all kinds of weather, deploying these. No
matter the driving factor, the majority of these networks are here to
make money. I, for one, have bet my house and my future on UBNT
products in the past. It was no different than betting on another
vendor, but I chose UBNT for several reasons. Price was a factor but
not the only one.
Robert and Staff, please don’t misunderstand the passion for these
folks being fanboys. Sure, the inner geek in everyone wants the
shiny new gadget. But at the end of the day we all want to go home
and be able to set our thermostat at 71 instead of 50. :-) This is
about providing a service and being in business. Tools like
AirControl means we can do that extra install instead of having the
programmer spend their time figuring out how to pull data from the
radio or dump into some 3rd party app. We all know monitoring and
proactive solutions are essential in this business. I want to know if
my business customers are getting what they pay for. If I have SLA
customers I want to prove to them we are living up to expectations.
Having that data might mean keeping them or not. A complete product
family means we have a lower TCO.
Now, back to perception. If I am putting my house on the line would I
continue to do so for a company that hasn’t finished a key product
like AC in how many years? Version 1 never was completed. V2 is now
dead. What about the Mfi cloud? I want to be able to trust a company
with my livelihood. Sure, a software product isn’t the same as a
working AP, but it should be a key component. In today’s ISP world
information is King. If I have information I know when to upgrade,
what customers to proactively fix, and how the overall health of the
network is. This is what makes me different than Comcast. I should be
able to know everything about what I have.
If you want to make it cloud based, how about an appliance we can
install locally? Just an idea, in a sea of thousands. But more
importantly, help us focus on automating our businesses and being kick
butt at it. Give us the tools we actually need. That way we can buy
more units from you. Simple.
Justin
--
Justin Wilson <j...@mtin.net>
http://www.mtin.net <http://www.mtin.net/blog>
Managed Services – xISP Solutions – Data Centers
http://www.thebrotherswisp.com
Podcast about xISP topics
http://www.midwest-ix.com
Peering – Transit – Internet Exchange
_______________________________________________
Ubnt_users mailing list
Ubnt_users@wispa.org
http://lists.wispa.org/mailman/listinfo/ubnt_users
_______________________________________________
Ubnt_users mailing list
Ubnt_users@wispa.org
http://lists.wispa.org/mailman/listinfo/ubnt_users