I don't expect that (hence the upper management comment). But I know that Ben and Matt monitor this list. I also know that many on this list have mentioned that they do not monitor the UBNT forum. ( I for one do not have the time) I am glad that when issues like these come up, Ben or Matt can follow up on it.
> Kees, > > I do not think Robert Pera follows this list, but he did respond to AirCRM > concerns on the Ubiquiti forum: > > > Hi Guys -- > > Thanks for all the feedback. Here are some quick thoughts from our side: > > 1. The goal behind our CRM solution is to level the playing field between > Tier 1 operators and you guys. We have invested significant R&D resources > over the past couple years towards providing powerful business software > technology which would allow your businesses and networks to scale faster > and more efficiently. Our goal has always been to accelerate the growth > of our entire Industry and make you guys more successful. > > 2. We have some powerful features planned that take advantage of the > centralized hosting and that is why we decided on a cloud framework > > 3. A significant piece of Ubiquiti's DNA is about listening to our > community. We hear the message about the local hosting requirement loud > and clear. We have started on it now and will have solution for local > hosting > > Consider what we have available now as an option to try out. For those of > you that will hold off until the local hosting option is available, please > feel free to try out the UI and direction and let us know what you think. > > Thanks, > > Robert > > > > ----- Original Message ----- > From: Kees H > Sent: 12/4/2014 10:41:53 AM > To: ubnt_users@wispa.org > Subject: Re: [Ubnt_users] UBNT SILENCE ?? was New airControl > >> Matt @ UBNT >> >> I do believe it is time for you to go to the upper management and have >> them >> make a comment. The issues that have been so elequently stated in this >> and >> other posts in this last week need to be addressed. The silence from >> UBNT >> is deafening and shakes my confidence in UBNT. >> >> Please keep us informed. >> >> >> > Guys, you have good points. I believe though, the problem here isn't >> > just the product, it's the message. The reality is that it wouldn't >> > take that many more resources to finish and update AC2. I thought it >> > had a bunch of bells and whistles I could have lived without and that >> > functionality was more important but that wasn't my call. We fudged >> > through its inadequacies with the hope that upgrades were coming. >> > Unfortunately, the Cone of Silence from Ubiquiti on this issue after >> > more than a year caused me anghst. I can see where this product works >> > for newcomers to the industry as a billing and CRM product. But I do >> > agree that those operators that have more than a few hundred users are >> > going to have serious qualms about opening up their network to an >> > outside attack or even the possibility that there is some aspect of >> > security that is out of their control. We pay a lot of money every >> > year >> > for security products to protect our customers and although we are >> > going >> > to test and probably startup WISPs to this product, I don't see it as a >> > large operational management tool specifically because of the unknown >> > control issue. If Russia can hack our SCADA system, probably the North >> > Koreans can hack Sony, the Chinese pretty much anything they want to >> > including our most secured military and technical secrets, I'm a little >> > nervous letting some outside entity control my network. >> > >> > Here is my question, if the cloud gets hacked and someone takes down my >> > network causing me great financial harm (kind of like Green >> > toughcable), >> > who am I suing? I know the same argument can be made for AirControl >> > now >> > but that device should be behind a firewall with security at the >> > operating system level managed by the WISP. The exposure is far lower. >> > >> > Rory >> > >> > -----Original Message----- >> > From: ubnt_users-boun...@wispa.org >> > [mailto:ubnt_users-boun...@wispa.org] >> > On Behalf Of Robert >> > Sent: Wednesday, December 3, 2014 6:25 PM >> > To: Ubiquiti Users Group >> > Subject: Re: [Ubnt_users] New airControl >> > >> > Hmmm, I think someone is really trying hard to emulate Steve Jobs... >> > He always knew what his customers _really_ needed... Sometimes he was >> > spot on... Sometimes he tried to float bricks... Didn't hear about >> > those products... >> > >> > On 12/03/2014 05:14 PM, Chris Ruschmann wrote: >> >> Well said. >> >> >> >> In the alpha forums we gave them every possible combination of onsite >> >> hosting that you could think of that we would be happy to use for this >> > >> >> project. Virtual appliances and an actual hardware appliances that >> >> they sell were 2 that I thought would be the easiest. >> >> >> >> Fell on deaf ears though. >> >> >> >> *From:*ubnt_users-boun...@wispa.org >> >> <mailto:ubnt_users-boun...@wispa.org> >> >> [mailto:ubnt_users-boun...@wispa.org >> >> <mailto:ubnt_users-boun...@wispa.org>] *On Behalf Of *Justin Wilson >> >> *Sent:* Wednesday, December 3, 2014 2:38 PM >> >> *To:* Ubiquiti Users Group >> >> *Subject:* Re: [Ubnt_users] New airControl >> >> >> >> Part of it for me is the perception of UBNT as a company. We aren't >> >> like Apple consumers. For the most part, most of us are not buying >> >> these products to jack with them at Starbucks and drink Coffee. We >> > are >> >> out on towers, in all kinds of weather, deploying these. No matter >> > the >> >> driving factor, the majority of these networks are here to make money. >> >> I, for one, have bet my house and my future on UBNT products in the >> >> past. It was no different than betting on another vendor, but I chose >> > >> >> UBNT for several reasons. Price was a factor but not the only one. >> >> >> >> Robert and Staff, please don't misunderstand the passion for these >> > folks >> >> being fanboys. Sure, the inner geek in everyone wants the shiny new >> >> gadget. But at the end of the day we all want to go home and be able >> >> to set our thermostat at 71 instead of 50. :-) This is about >> >> providing a service and being in business. Tools like AirControl >> >> means we can do that extra install instead of having the programmer >> >> spend their time figuring out how to pull data from the radio or dump >> >> into some 3rd party app. We all know monitoring and proactive >> >> solutions are essential in this business. I want to know if my >> >> business customers are getting what they pay for. If I have SLA >> >> customers I want to prove to them we are living up to expectations. >> >> Having that data might mean keeping them or not. A complete product >> > family means we have a lower TCO. >> >> >> >> Now, back to perception. If I am putting my house on the line would I >> > >> >> continue to do so for a company that hasn't finished a key product >> >> like AC in how many years? Version 1 never was completed. V2 is now >> > dead. >> >> What about the Mfi cloud? I want to be able to trust a company with my >> > >> >> livelihood. Sure, a software product isn't the same as a working AP, >> >> but it should be a key component. In today's ISP world information is >> > >> >> King. If I have information I know when to upgrade, what customers to >> > >> >> proactively fix, and how the overall health of the network is. This is >> > >> >> what makes me different than Comcast. I should be able to know >> >> everything about what I have. >> >> >> >> If you want to make it cloud based, how about an appliance we can >> >> install locally? Just an idea, in a sea of thousands. But more >> >> importantly, help us focus on automating our businesses and being kick >> > >> >> butt at it. Give us the tools we actually need. That way we can buy >> >> more units from you. Simple. >> >> >> >> Justin >> >> >> >> -- >> >> >> >> Justin Wilson <j...@mtin.net> >> >> >> >> http://www.mtin.net <http://www.mtin.net/blog> >> >> >> >> Managed Services - xISP Solutions - Data Centers >> >> >> >> http://www.thebrotherswisp.com >> >> >> >> Podcast about xISP topics >> >> >> >> http://www.midwest-ix.com >> >> >> >> Peering - Transit - Internet Exchange >> >> >> >> >> >> >> >> _______________________________________________ >> >> Ubnt_users mailing list >> >> Ubnt_users@wispa.org >> >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >> > _______________________________________________ >> > Ubnt_users mailing list >> > Ubnt_users@wispa.org >> > http://lists.wispa.org/mailman/listinfo/ubnt_users >> > _______________________________________________ >> > Ubnt_users mailing list >> > Ubnt_users@wispa.org >> > http://lists.wispa.org/mailman/listinfo/ubnt_users >> > >> >> _______________________________________________ >> Ubnt_users mailing list >> Ubnt_users@wispa.org >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> > > _______________________________________________ > Ubnt_users mailing list > Ubnt_users@wispa.org > http://lists.wispa.org/mailman/listinfo/ubnt_users > _______________________________________________ Ubnt_users mailing list Ubnt_users@wispa.org http://lists.wispa.org/mailman/listinfo/ubnt_users
