While I usually don't bother to comment on these, should we re-evaluate the "Mark a report which has no debuggable information as invalid" approach? Given some server bugs of which users just need to include additional information, perhaps we should expand this to say instead "The report does not contain adequate information to determine whether or not it is a bug, or the reporter has not attached requested information, even if the issue is resolved for the reporter" or similar.
At some level, a bug just missing a couple bits of information that could be provided by the reporter may just be "Incomplete" rather than "Invalid". At some point, then, it should either Expire or go Invalid if nobody's giving additional information, but initially, it sounds more like this would be an "Incomplete" case, rather than "Invalid". Thomas -------- Forwarded Message -------- Subject: [Ubuntu Wiki] Update of "Bugs/Bug statuses" by penalvch Date: Sun, 19 Jul 2015 16:01:29 -0000 From: Ubuntu Wiki <[email protected]> To: Ubuntu Wiki <[email protected]> Dear Wiki user, You have subscribed to a wiki page or wiki category on "Ubuntu Wiki" for change notification. The "Bugs/Bug statuses" page has been changed by penalvch: http://wiki.ubuntu.com/Bugs/Bug%20statuses?action=diff&rev1=75&rev2=76 Comment: Due to LP#1178982 c#38 and others, clarified Status Invalid. * This status is considered an experiment, and will be closely monitored. * '''Invalid''': + * This status means the report is closed, and no further triaging or development will continue towards it. + * This status should be used when: - * This status should be used when the report does not contain adequate information to determine whether or not it is a bug even if it is resolved for the reporter. + * The report does not contain adequate information to determine whether or not it is a bug, even if it is resolved for the reporter. - * This should also be used if the reported problem is not a bug at all. For example, user's lack of knowledge on how something works, hardware failure, or fixed after updating a buggy, and outdated BIOS. + * The reported problem is not a bug at all. For example, the reporter's lack of knowledge on how something works, hardware failure, or fixed after updating a buggy, and outdated BIOS. * It should be used conservatively as reports marked as Invalid no longer show up in default searches. * Be sure to triple-check a report before you invalidate it. -- Ubuntu-bugsquad mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
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