Public bug reported: I have an HP Deskjet 460 with BT module. This printer was working via Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04.
In Ubuntu 16.04 I was able to use this doc to setup the printer: https://help.ubuntu.com/community/BluetoothPrinterSetup. However, this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable. I've tried the info contained in these links to no avail: - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1 - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565 - https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50 * I did try to "update bluez to >=5.28.2" * I did try to "restarting bluetooth service" * I did not try "removing btusb module" Further advice in the above links did not help. In 18.04 I can remove the device using the Settings->Bluetooth UI. Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can double- click on the device, and it briefly shows "Connected", then "Disconnected". Now the device is in the Settings->Bluetooth UI, and when I double click the device it shows "Connection Off", Paired Yes, Type Printer, and the MAC address. I'm unable to change the "Connection Off" setting via the UI. >From bluetoothctl: > remove 00:0C:78:51:44:D6 [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX Device has been removed [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX > trust 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Trusted: yes Changing 00:0C:78:51:44:D6 trust succeeded > pair 00:0C:78:51:44:D6 Attempting to pair with 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Connected: yes [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001101-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001105-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 0000111b-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001123-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001126-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 ServicesResolved: yes [CHG] Device 00:0C:78:51:44:D6 Paired: yes Pairing successful [CHG] Device 00:0C:78:51:44:D6 ServicesResolved: no [CHG] Device 00:0C:78:51:44:D6 Connected: no > connect 00:0C:78:51:44:D6 Attempting to connect to 00:0C:78:51:44:D6 Failed to connect: org.bluez.Error.Failed dmesg -w from the above bluetoothctl session: [47676.543096] Bluetooth: hci0: last event is not cmd complete (0x0f) [47692.543107] Bluetooth: hci0: last event is not cmd complete (0x0f) [47711.542175] Bluetooth: hci0: last event is not cmd complete (0x0f) [47727.544169] Bluetooth: hci0: last event is not cmd complete (0x0f) Machine: ASUS_GL551JM. Description: Ubuntu 18.04.1 LTS Release: 18.04 Why did this break? ** Affects: linux (Ubuntu) Importance: Undecided Status: Incomplete ** Tags: bionic ** Description changed: I have an HP Deskjet 460 with BT module. This printer was working via Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04. In Ubuntu 16.04 I was able to use this doc to setup the printer: https://help.ubuntu.com/community/BluetoothPrinterSetup. However, this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable. I've tried the info contained in these links to no avail: - - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 + - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1 - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565 - https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50 * I did try to "update bluez to >=5.28.2" * I did not try to "restarting bluetooth.service or removing btusb module" Further advice in the above links did not help. In 18.04 I can remove the device using the Settings->Bluetooth UI. Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can double- click on the device, and it briefly shows "Connected", then "Disconnected". Now the device is in the Settings->Bluetooth UI, and when I double click the device it shows "Connection Off", Paired Yes, Type Printer, and the MAC address. I'm unable to change the "Connection Off" setting via the UI. From bluetoothctl: > remove 00:0C:78:51:44:D6 - [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N MY6474202D + [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX Device has been removed - [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N MY6474202D + [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX > trust 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Trusted: yes Changing 00:0C:78:51:44:D6 trust succeeded > connect 00:0C:78:51:44:D6 Attempting to connect to 00:0C:78:51:44:D6 Failed to connect: org.bluez.Error.Failed - Machine: ASUS_GL551JM. Description: Ubuntu 18.04.1 LTS Release: 18.04 Why did this break? ** Description changed: I have an HP Deskjet 460 with BT module. This printer was working via Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04. In Ubuntu 16.04 I was able to use this doc to setup the printer: https://help.ubuntu.com/community/BluetoothPrinterSetup. However, this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable. I've tried the info contained in these links to no avail: - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1 - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565 - https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50 * I did try to "update bluez to >=5.28.2" * I did not try to "restarting bluetooth.service or removing btusb module" Further advice in the above links did not help. In 18.04 I can remove the device using the Settings->Bluetooth UI. Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can double- click on the device, and it briefly shows "Connected", then "Disconnected". Now the device is in the Settings->Bluetooth UI, and when I double click the device it shows "Connection Off", Paired Yes, Type Printer, and the MAC address. I'm unable to change the "Connection Off" setting via the UI. From bluetoothctl: > remove 00:0C:78:51:44:D6 [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX Device has been removed [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX > trust 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Trusted: yes Changing 00:0C:78:51:44:D6 trust succeeded > connect 00:0C:78:51:44:D6 Attempting to connect to 00:0C:78:51:44:D6 Failed to connect: org.bluez.Error.Failed + dmesg -w from the above bluetoothctl session: + [45962.576730] perf: interrupt took too long (3139 > 3136), lowering kernel.perf_event_max_sample_rate to 63500 + [46431.777525] usb 3-3: new full-speed USB device number 6 using xhci_hcd + [46431.926785] usb 3-3: New USB device found, idVendor=03f0, idProduct=1312 + [46431.926788] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3 + [46431.926790] usb 3-3: Product: Deskjet 460 + [46431.926791] usb 3-3: Manufacturer: HP + [46431.926792] usb 3-3: SerialNumber: XXXXXXXXXX + [46431.927333] usb-storage 3-3:1.1: USB Mass Storage device detected + [46431.927498] scsi host6: usb-storage 3-3:1.1 + [46432.104478] usblp 3-3:1.0: usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x1312 + [46432.104512] usbcore: registered new interface driver usblp + [46433.245418] scsi 6:0:0:0: Direct-Access HP Deskjet 460 1.00 PQ: 0 ANSI: 2 + [46433.245917] sd 6:0:0:0: Attached scsi generic sg3 type 0 + [46433.247103] sd 6:0:0:0: [sdc] Attached SCSI removable disk + [46437.173832] usblp0: removed + [46437.175727] usblp 3-3:1.0: usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x1312 + + Machine: ASUS_GL551JM. Description: Ubuntu 18.04.1 LTS Release: 18.04 Why did this break? ** Description changed: I have an HP Deskjet 460 with BT module. This printer was working via Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04. In Ubuntu 16.04 I was able to use this doc to setup the printer: https://help.ubuntu.com/community/BluetoothPrinterSetup. However, this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable. I've tried the info contained in these links to no avail: - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1 - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565 - https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50 * I did try to "update bluez to >=5.28.2" - * I did not try to "restarting bluetooth.service or removing btusb module" + * I did try to "restarting bluetooth service" + * I did not try "removing btusb module" Further advice in the above links did not help. In 18.04 I can remove the device using the Settings->Bluetooth UI. Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can double- click on the device, and it briefly shows "Connected", then "Disconnected". Now the device is in the Settings->Bluetooth UI, and when I double click the device it shows "Connection Off", Paired Yes, Type Printer, and the MAC address. I'm unable to change the "Connection Off" setting via the UI. From bluetoothctl: > remove 00:0C:78:51:44:D6 [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX Device has been removed [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX > trust 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Trusted: yes Changing 00:0C:78:51:44:D6 trust succeeded > connect 00:0C:78:51:44:D6 Attempting to connect to 00:0C:78:51:44:D6 Failed to connect: org.bluez.Error.Failed dmesg -w from the above bluetoothctl session: [45962.576730] perf: interrupt took too long (3139 > 3136), lowering kernel.perf_event_max_sample_rate to 63500 [46431.777525] usb 3-3: new full-speed USB device number 6 using xhci_hcd [46431.926785] usb 3-3: New USB device found, idVendor=03f0, idProduct=1312 [46431.926788] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [46431.926790] usb 3-3: Product: Deskjet 460 [46431.926791] usb 3-3: Manufacturer: HP [46431.926792] usb 3-3: SerialNumber: XXXXXXXXXX [46431.927333] usb-storage 3-3:1.1: USB Mass Storage device detected [46431.927498] scsi host6: usb-storage 3-3:1.1 [46432.104478] usblp 3-3:1.0: usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x1312 [46432.104512] usbcore: registered new interface driver usblp [46433.245418] scsi 6:0:0:0: Direct-Access HP Deskjet 460 1.00 PQ: 0 ANSI: 2 [46433.245917] sd 6:0:0:0: Attached scsi generic sg3 type 0 [46433.247103] sd 6:0:0:0: [sdc] Attached SCSI removable disk [46437.173832] usblp0: removed [46437.175727] usblp 3-3:1.0: usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x1312 - Machine: ASUS_GL551JM. Description: Ubuntu 18.04.1 LTS Release: 18.04 Why did this break? ** Description changed: I have an HP Deskjet 460 with BT module. This printer was working via Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04. In Ubuntu 16.04 I was able to use this doc to setup the printer: https://help.ubuntu.com/community/BluetoothPrinterSetup. However, this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable. I've tried the info contained in these links to no avail: - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1 - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565 - https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50 * I did try to "update bluez to >=5.28.2" * I did try to "restarting bluetooth service" * I did not try "removing btusb module" Further advice in the above links did not help. In 18.04 I can remove the device using the Settings->Bluetooth UI. Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can double- click on the device, and it briefly shows "Connected", then "Disconnected". Now the device is in the Settings->Bluetooth UI, and when I double click the device it shows "Connection Off", Paired Yes, Type Printer, and the MAC address. I'm unable to change the "Connection Off" setting via the UI. From bluetoothctl: > remove 00:0C:78:51:44:D6 [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX Device has been removed [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX > trust 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Trusted: yes Changing 00:0C:78:51:44:D6 trust succeeded > connect 00:0C:78:51:44:D6 Attempting to connect to 00:0C:78:51:44:D6 Failed to connect: org.bluez.Error.Failed dmesg -w from the above bluetoothctl session: - [45962.576730] perf: interrupt took too long (3139 > 3136), lowering kernel.perf_event_max_sample_rate to 63500 - [46431.777525] usb 3-3: new full-speed USB device number 6 using xhci_hcd - [46431.926785] usb 3-3: New USB device found, idVendor=03f0, idProduct=1312 - [46431.926788] usb 3-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3 - [46431.926790] usb 3-3: Product: Deskjet 460 - [46431.926791] usb 3-3: Manufacturer: HP - [46431.926792] usb 3-3: SerialNumber: XXXXXXXXXX - [46431.927333] usb-storage 3-3:1.1: USB Mass Storage device detected - [46431.927498] scsi host6: usb-storage 3-3:1.1 - [46432.104478] usblp 3-3:1.0: usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x1312 - [46432.104512] usbcore: registered new interface driver usblp - [46433.245418] scsi 6:0:0:0: Direct-Access HP Deskjet 460 1.00 PQ: 0 ANSI: 2 - [46433.245917] sd 6:0:0:0: Attached scsi generic sg3 type 0 - [46433.247103] sd 6:0:0:0: [sdc] Attached SCSI removable disk - [46437.173832] usblp0: removed - [46437.175727] usblp 3-3:1.0: usblp0: USB Bidirectional printer dev 6 if 0 alt 0 proto 2 vid 0x03F0 pid 0x1312 + [47676.543096] Bluetooth: hci0: last event is not cmd complete (0x0f) + [47692.543107] Bluetooth: hci0: last event is not cmd complete (0x0f) + [47711.542175] Bluetooth: hci0: last event is not cmd complete (0x0f) + [47727.544169] Bluetooth: hci0: last event is not cmd complete (0x0f) + Machine: ASUS_GL551JM. Description: Ubuntu 18.04.1 LTS Release: 18.04 Why did this break? ** Description changed: I have an HP Deskjet 460 with BT module. This printer was working via Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04. In Ubuntu 16.04 I was able to use this doc to setup the printer: https://help.ubuntu.com/community/BluetoothPrinterSetup. However, this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable. I've tried the info contained in these links to no avail: - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1 - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565 - https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50 * I did try to "update bluez to >=5.28.2" * I did try to "restarting bluetooth service" * I did not try "removing btusb module" Further advice in the above links did not help. In 18.04 I can remove the device using the Settings->Bluetooth UI. Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can double- click on the device, and it briefly shows "Connected", then "Disconnected". Now the device is in the Settings->Bluetooth UI, and when I double click the device it shows "Connection Off", Paired Yes, Type Printer, and the MAC address. I'm unable to change the "Connection Off" setting via the UI. From bluetoothctl: > remove 00:0C:78:51:44:D6 [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX Device has been removed [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX > trust 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Trusted: yes Changing 00:0C:78:51:44:D6 trust succeeded + > pair 00:0C:78:51:44:D6 + Attempting to pair with 00:0C:78:51:44:D6 + [CHG] Device 00:0C:78:51:44:D6 Connected: yes + [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001101-0000-1000-8000-00805f9b34fb + [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001105-0000-1000-8000-00805f9b34fb + [CHG] Device 00:0C:78:51:44:D6 UUIDs: 0000111b-0000-1000-8000-00805f9b34fb + [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001123-0000-1000-8000-00805f9b34fb + [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001126-0000-1000-8000-00805f9b34fb + [CHG] Device 00:0C:78:51:44:D6 ServicesResolved: yes + [CHG] Device 00:0C:78:51:44:D6 Paired: yes + Pairing successful + [CHG] Device 00:0C:78:51:44:D6 ServicesResolved: no + [CHG] Device 00:0C:78:51:44:D6 Connected: no > connect 00:0C:78:51:44:D6 Attempting to connect to 00:0C:78:51:44:D6 Failed to connect: org.bluez.Error.Failed dmesg -w from the above bluetoothctl session: [47676.543096] Bluetooth: hci0: last event is not cmd complete (0x0f) [47692.543107] Bluetooth: hci0: last event is not cmd complete (0x0f) [47711.542175] Bluetooth: hci0: last event is not cmd complete (0x0f) [47727.544169] Bluetooth: hci0: last event is not cmd complete (0x0f) - Machine: ASUS_GL551JM. Description: Ubuntu 18.04.1 LTS Release: 18.04 Why did this break? -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1787304 Title: HP Bluetooth Printer Pairs but Stays Disconnected To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1787304/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
