apport information ** Tags added: apport-collected
** Description changed: I have an HP Deskjet 460 with BT module. This printer was working via Bluetooth in Ubuntu 16.04, but now fails to connect in Ubuntu 18.04. In Ubuntu 16.04 I was able to use this doc to setup the printer: https://help.ubuntu.com/community/BluetoothPrinterSetup. However, this doc is now outdated for Ubuntu 18.04 since "hidd" is unavailable. I've tried the info contained in these links to no avail: - https://askubuntu.com/questions/1020257/bluez5-cannot-connect-to-a-paired-bluetooth-device-on-ubuntu-17-10 https://askubuntu.com/questions/1036195/bluetooth-doesnt-work-after-resuming-from-sleep-ubuntu-18-04-lts?rq=1 - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1748565 - https://askubuntu.com/questions/1037370/ubuntu-18-04-bluetooth-device-disconnects-right-after-connect-on-lenovo-p50 * I did try to "update bluez to >=5.28.2" * I did try to "restarting bluetooth service" * I did not try "removing btusb module" Further advice in the above links did not help. In 18.04 I can remove the device using the Settings->Bluetooth UI. Then the Deskjet 460 S/N XXXXXXX appears as "Not Set Up". Then I can double- click on the device, and it briefly shows "Connected", then "Disconnected". Now the device is in the Settings->Bluetooth UI, and when I double click the device it shows "Connection Off", Paired Yes, Type Printer, and the MAC address. I'm unable to change the "Connection Off" setting via the UI. From bluetoothctl: > remove 00:0C:78:51:44:D6 [DEL] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX Device has been removed [NEW] Device 00:0C:78:51:44:D6 Deskjet 460 S/N XXXXXXXXXX > trust 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Trusted: yes Changing 00:0C:78:51:44:D6 trust succeeded > pair 00:0C:78:51:44:D6 Attempting to pair with 00:0C:78:51:44:D6 [CHG] Device 00:0C:78:51:44:D6 Connected: yes [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001101-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001105-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 0000111b-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001123-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 UUIDs: 00001126-0000-1000-8000-00805f9b34fb [CHG] Device 00:0C:78:51:44:D6 ServicesResolved: yes [CHG] Device 00:0C:78:51:44:D6 Paired: yes Pairing successful [CHG] Device 00:0C:78:51:44:D6 ServicesResolved: no [CHG] Device 00:0C:78:51:44:D6 Connected: no > connect 00:0C:78:51:44:D6 Attempting to connect to 00:0C:78:51:44:D6 Failed to connect: org.bluez.Error.Failed dmesg -w from the above bluetoothctl session: [47676.543096] Bluetooth: hci0: last event is not cmd complete (0x0f) [47692.543107] Bluetooth: hci0: last event is not cmd complete (0x0f) [47711.542175] Bluetooth: hci0: last event is not cmd complete (0x0f) [47727.544169] Bluetooth: hci0: last event is not cmd complete (0x0f) Machine: ASUS_GL551JM. Description: Ubuntu 18.04.1 LTS Release: 18.04 Why did this break? + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.2 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC1: michelle 3174 F.... pulseaudio + /dev/snd/controlC0: michelle 3174 F.... pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 18.04 + EcryptfsInUse: Yes + HibernationDevice: RESUME=UUID=2f8fccbc-e235-4e8b-9ea2-c30c8b90e7b1 + InstallationDate: Installed on 2016-10-18 (666 days ago) + InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719) + MachineType: ASUSTeK COMPUTER INC. G551JM + Package: linux (not installed) + ProcEnviron: + LANG=en_US.UTF-8 + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> + PATH=(custom, no user) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-32-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash pcie_aspm=force acpi_os=Windows acpi_backlight=native vt.handoff=1 + ProcVersionSignature: Ubuntu 4.15.0-32.35-generic 4.15.18 + RelatedPackageVersions: + linux-restricted-modules-4.15.0-32-generic N/A + linux-backports-modules-4.15.0-32-generic N/A + linux-firmware 1.173.1 + Tags: bionic + Uname: Linux 4.15.0-32-generic x86_64 + UpgradeStatus: Upgraded to bionic on 2018-08-15 (1 days ago) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/13/2014 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: G551JM.204 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: G551JM + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrG551JM.204:bd10/13/2014:svnASUSTeKCOMPUTERINC.:pnG551JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG551JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.family: G + dmi.product.name: G551JM + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1787304/+attachment/5176481/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1787304 Title: HP Bluetooth Printer Pairs but Stays Disconnected To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1787304/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
