Yes, I suspected as much. System76 wouldn't ship a laptop without working audio on Ubuntu.
It sounds like that machine has gone through a couple of upgrades: DistroRelease: Pop!_OS 18.10 InstallationDate: Installed on 2018-03-05 (230 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1) I can't tell what has been broken in the process, but it does look like pulseaudio since 'pacmd' isn't working for you. I suggest: (a) Try to reinstall pulseaudio packages, like: sudo apt install --reinstall pulseaudio or (b) Back up your data and then reinstall fresh from http://releases.ubuntu.com/18.10/ We may never know what went wrong on the machine before 18.10 reaches end of life in July 2019. ** Changed in: pulseaudio (Ubuntu) Status: Incomplete => Triaged ** Changed in: pulseaudio (Ubuntu) Importance: Undecided => Medium -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1799007 Title: [System76 Oryx Pro] no sound after 18.10 upgrade To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/1799007/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs