apport information ** Tags added: apport-collected
** Description changed: I recently updated and upgraded all the packages. I also installed citrix workspace which i need it for work. All was ok, system auto-suspended due to inactivity. On restart- no sounds, nothing, nil speakers, microphone. I was expecting the audio system to work as usual. On settings, I only have the Dummy Output option and the audio card is not listed. Have updated bios to the latest and checked that audio is on, but no luck. Also tried the tricks off internet to dealt with Dummy Output "gremlin", no luck. It is frustrating as I use laptop for work, and had to use windows to finish work. thanks for looking into it. ProblemType: Bug DistroRelease: Ubuntu 25.10 Package: pulseaudio 1:17.0+dfsg1-2ubuntu3 ProcVersionSignature: Ubuntu 6.17.0-40.40-generic 6.17.13 Uname: Linux 6.17.0-40-generic x86_64 ApportVersion: 2.33.1-0ubuntu3 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: koli 2858 F.... wireplumber /dev/snd/seq: koli 2845 F.... pipewire CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Sun Jul 5 15:05:24 2026 InstallationDate: Installed on 2025-12-02 (215 days ago) InstallationMedia: Ubuntu 25.10 "Questing Quokka" - Release amd64 (20251007) MachineType: Dell Inc. XPS 13 9350 ProcEnviron: LANG=en_US.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR=<set> PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. SourcePackage: pulseaudio Symptom: audio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/23/2026 dmi.bios.release: 1.21 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.21.0 dmi.board.name: 03DMMX dmi.board.vendor: Dell Inc. dmi.board.version: A01 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.ec.firmware.release: 1.22 dmi.modalias: dmi:bvnDellInc.:bvr1.21.0:bd04/23/2026:br1.21:efr1.22:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn03DMMX:rvrA01:cvnDellInc.:ct10:cvr:sku0CC9: dmi.product.family: XPS dmi.product.name: XPS 13 9350 dmi.product.sku: 0CC9 dmi.sys.vendor: Dell Inc. modified.conffile..etc.dbus-1.system.d.pulseaudio-system.conf: [deleted] + --- + ProblemType: Bug + ApportVersion: 2.33.1-0ubuntu3 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: koli 2767 F.... wireplumber + /dev/snd/seq: koli 2760 F.... pipewire + CasperMD5CheckResult: unknown + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 25.10 + InstallationDate: Installed on 2025-12-02 (216 days ago) + InstallationMedia: Ubuntu 25.10 "Questing Quokka" - Release amd64 (20251007) + MachineType: Dell Inc. XPS 13 9350 + Package: alsa-driver (not installed) + ProcEnviron: + LANG=en_US.UTF-8 + PATH=(custom, no user) + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> + ProcVersionSignature: Ubuntu 6.17.0-40.40-generic 6.17.13 + PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. + Tags: questing wayland-session + Uname: Linux 6.17.0-40-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sudo users + _MarkForUpload: True + dmi.bios.date: 04/23/2026 + dmi.bios.release: 1.21 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.21.0 + dmi.board.name: 03DMMX + dmi.board.vendor: Dell Inc. + dmi.board.version: A01 + dmi.chassis.type: 10 + dmi.chassis.vendor: Dell Inc. + dmi.ec.firmware.release: 1.22 + dmi.modalias: dmi:bvnDellInc.:bvr1.21.0:bd04/23/2026:br1.21:efr1.22:svnDellInc.:pnXPS139350:pvr:rvnDellInc.:rn03DMMX:rvrA01:cvnDellInc.:ct10:cvr:sku0CC9: + dmi.product.family: XPS + dmi.product.name: XPS 13 9350 + dmi.product.sku: 0CC9 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/2159584/+attachment/5980386/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2159584 Title: [Dell XPS 13 9350] Audio stopped working, now "Dummy Output" only To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/2159584/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
