On 21/03/16 07:28, Michi Henning wrote:
I don’t dispute that Canonical has achieved a lot, and has done it with very
few people and in record time. But that doesn’t change the fact that, had I
paid money for this phone, after the experience I just had, I would have
returned it to the store the same day, demanding a refund.
To the customer, it doesn’t matter how hard people are working, or how many
people Canonical employs for this. To the customer, only one thing matters:
whether the thing works adequately or not.
What I just experienced is a long way from “working adequately"
Which is why these phones are not being pitched at average Joe customer.
The people buying them are well aware of what to expect and rather than
demanding perfection are part of the process that is solving these
issues and striving for perfection.
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