On 21 March 2016 at 22:01, Michi Henning <michi.henn...@canonical.com> wrote:
> > I believe it is the expected behaviour for mobile phone OEMs to make > phones in batches, and for those batches to be sold with the software that > was current at the time of production. It's particularly expensive to > re-visit a phone already made, so I believe no-one routinely updates the > software between manufacture and the customer getting it. > > > > We certainly need to consider how long the OOBE lives in such a batch > manufacturing world, and I believe you will see bugs which impact the > experience between first boot and first OTA are given release-blocking > status as a consequence. > > The first few minutes after the phone comes out of the box the most > important minutes in the life of that phone (at least for Canonical). > > I realize that it’s impossible to ensure that phones have a recent image. > But the problems I experienced apparently are unrelated to the age of the > image. After I updated to 9.1, all the issues I saw persisted. (The one > issue that might related to the old image was the stuck first reboot after > the upgrade.) > > All this is about looking at the world from the perspective of a > non-technical person who buys the phone and living through their > experience. If a customer goes through the same experience as me, that’s a > lost customer for sure. We need to evaluate and test our software from the > perspective of a non-technical user. If we don’t, we completely miss our > audience. > > If I can’t reliably connect to my wifi network OOB, that’s a killer bug. > If I can’t transfer my music collection, that’s another killer bug. > I entirely agree with all of that. My agenda was to make it clear that 'fixing it in a recent OTA' doesn't help as much as some members of this list might wish, due to the nature of the manufacturing process. J
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