I can understand your frustration with the error that you've run into,
but please consider the fact the majority of people on this mailing list
and grooming the bug reports are volunteers. Potentially, there could be
some translation or cultural differences to consider here, but many
people would interpret your use of strong language to be offensive or
even abusive.
Getting to your issue, did gnome, mutter, or gdm get updated recently?
On 5/31/19 3:52 PM, Teo Tei wrote:
I don't know why, not only "reply" doesn't reply to the list by default,
but the option to reply to the list doesn't even show up in gmail. Anyway:
Il giorno sab 1 giu 2019 alle ore 00:50 Teo Tei <teo8...@gmail.com> ha
scritto:
Il giorno ven 31 mag 2019 alle ore 21:43 C de-Avillez <hgg...@ubuntu.com>
ha scritto:
I started reading the bug, and completely lost interest when I notice
the tone used in the description.
--
How is that? Seriously, please explain it to me because I don't understand
it, and it fascinates me every single time (yeah, because it's not the
first time).
How exactly does the tone of a particular person describing an issue
affect how much you care about the issue, which obviously does not affect
only that person but potentially every single user?
I really don't get it. I understand you can care about a particular issue
more or less based on how much it affects you, for example, or how serious
you consider it to be for users in general, or how likely you are to be
able to contribute yourself to fixing it, or simply your personal
interests and tastes.
And I also understand how you can find the tone of a user complaining
about an issue more or less appropiate, agreeable, or acceptable.
But I don't see how on earth one thing would affect the other. I try to
put myself in your position: I imagine I am reading about some
malfunctioning of some software which I'm generally interested in in some
way (because I often contribute to it, or because I'm a user myself, or for
whatever reason, otherwise I wouldn't be reading a bug report in the first
place). Now I imagine the report is written in a way I don't like (maybe I
find it offensive or something, I don't know, just guessing), let's even
say I'm getting the impression that the person writing the bug report is a
total ***hole, I hate that guy, he even *deserves* to be suffering from the
issue! However, I don't see how that would cause me to care any less about
the issue itself. Personally, if anything, it could only make me care more,
given it would demonstrate how frustrating it can be to users suffering
from it. Or not, but in the worst case, it would make no difference
whatsoever.
I would really love to learn about your thought process, understand this
connection between how a bug report is written (specifically the "tone":
not even the quality or quantity of the information contained in it) and
how anybody should care about that bug. Again, it fascinates me. It's a
mystery.
--
Regards,
Robert
--
Ubuntu-quality mailing list
Ubuntu-quality@lists.ubuntu.com
Modify settings or unsubscribe at:
https://lists.ubuntu.com/mailman/listinfo/ubuntu-quality
