Gareth
While I think that Liam Proven's "robust" manner does him no credit, his advice
is largely valid. If you don't allow Packard Bell, or any company acting on
their behalf, access to the computer in its original physical configuration
then you are not enabling them to comply with the terms of the warranty. The
result will be stalemate.
You can probably get a pair of 500 Gig USB HDDs for around a hundred quid.
These will enable you to make a couple of full backups before wiping the
computer. They will be a wise investment for the future, regardless of whether
you get the original PB back or end up with a replacement of some kind.
Nige
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