Hi Nick, Happy to take this off-list or dig deeper if you think there's been an issue with the process that needs addressing. On initial inspection, I understood you got a call back from a senior engineer 20 mins after calling into our noc.
The team does subscribe to the list so are keen to ensure our customers are happy and recommending us as we used to be used to back in former times, I'll start a new thread with the people you spoke to to see if we can get to the bottom of this complaint. Upon acquisition a few weeks back (IX Reach acquired Console's global network) there were some chronic issues not addressed by the former management affecting customers for an extended period of months. The IX Reach team have been working solidly and pulling long hours to do an almost continuous stream of maintenances and upgrades to fix those issues and at this time there's no major faults outstanding. FYI we have doubled up both metro and long haul capacity around the areas of network your services touch, there's also been 3 heavy lifting maintenances of core devices and we've tripled the IP edge capacity in LON, AMS, FRA, we have one congested egress and are waiting on a vendor for new ports. Note we are a partner of all the big clouds, and as the oldest specialist provider of remote peering and direct connect services we do a lot of these services .. 10 years and counting (and yes, excuse the recent turbulence over the summer, but ready for the next 10 :) Cheers Steve On 15 December 2017 at 16:12, Nick Bustin <n...@bhost.net> wrote: > IX Reach have been having major issues of late and I would steer clear of > them for now. > > I paged them several times on the weekend with packet loss issues and > nobody came back to me until Wednesday. > > Nick > > On Thu, Dec 14, 2017 at 5:04 PM, Seymour, Steve <seymo...@amazon.co.uk> > wrote: > >> Paul - As Brandon said - as long as it's 1G or 10G dedicated ports, it's >> just a cross-connect at one of the DX Locations (In the UK - Equinix >> LD4/5/6, DRT Sov House, Telehouse North Two, Equinix MA3). >> >> DX Partners such as IXReach, Megaport and others can also do it but if >> you have the ability to get a circuit to those locations and order the >> appropriate SMF cross-connect using the AWS LOA that the customer will have >> - you can also do it yourself. >> >> If you need more info, feel free to drop me a note offlist with the >> details. >> >> Steve >> (AWS) >> >> >> From: uknof <uknof-boun...@lists.uknof.org.uk> on behalf of Paul Bone < >> paul.b...@bridgefibre.co.uk> >> Date: Thursday, 14 December 2017 at 13:41 >> To: "uknof@lists.uknof.org.uk" <uknof@lists.uknof.org.uk> >> Subject: [uknof] AWS Direct Connect >> >> >> Hi All, >> >> I have a customer who is looking for two 10G AWS Direct Connect Links >> into London from a site near Cambridge but I’m afraid that I do not have >> any experience of Direct Connect as yet. >> >> >> I can see that there are Direct Connect Partners that can arrange this, >> but is it possible to purchase our own circuits to link into AWS or does >> the AWS partner have to also provide the circuit? >> >> If anyone can advise me through experience what is required, that would >> be great. I would like to know as much detail as possible before we take >> this further. >> >> Thanks >> >> Paul >> >> >> >> >> Amazon Web Services UK Limited. Registered in England and Wales with >> registration number 08650665 and which has its registered office at 60 >> Holborn Viaduct, London EC1A 2FD, United Kingdom >> <https://maps.google.com/?q=60+Holborn+Viaduct,+London+EC1A+2FD,+United+Kingdom&entry=gmail&source=g> >> . >> >> >> >
