Hi, We build and operate Satellite ISP platforms for distributors of satellite services. These distributors sell through resellers to end customers.
We got a "Notice of Claimed Infringement" for a torrent download of copyright material by one of the reseller's customers. We can identify the end customer from logs. What is best practice when dealing with these complaints ? Is there a risk that our public NAT addresses will be blacklisted ? Should we enforce an Acceptable Use Policy ? Thanks John Bourke Mobile Internet Ltd
