Morning James, Excellent idea to set some usage guidelines.
I’d go basic with 3 levels- 1) P1 Emergency - For all levels of help. 2) 3rd/4th line support - For Second opinions, troubleshooting assistance, config sanity checking (basically, covering off where 3rd/4th line engineers fall ill or are self-isolating) 3) Boots on the Ground - for hardware assistance. Extra column for what level folks are happy to offer. Best, Leigh Leigh Harrison Managing Director Gestalt Networks Ltd M: 07718 998 476 E: leigh.harri...@gs-net.co.uk Sent from my mobile - apologies for any brevity or spelling mistakes. > On 17 Mar 2020, at 08:48, James Bensley <jwbensley+ukn...@gmail.com> wrote: > Hi all, Does anyone have any objections to me putting a banner at the top of the spreadsheet, stating words to the effect of "these contact details are for priority 1 / severity 1 issues only". In my head, that is clearly what we are all volunteering for, because we've also got our own networks and lives to support, but we haven't actually explicitly said that in this thread. it would be good to clarify it. Are people offering to help with S4/P4 intermittent Instagram connectivity or just when connectivity is completely down? If this varies by person/company, and some people are happy to help with more than S1/P1 issues, then it can be an extra column and people can put their individual support levels? Cheers, James.
