From:  "Dubin, Elisabeth" <[EMAIL PROTECTED]>
   Date:  Fri, 5 Nov 2004 15:55:30 -0500

   This is all predicated on the idea that there's one real truth, and that
   if we all talk about it rationally with each other, we all might arrive
   at it.  Sort of center in on it, like triangulate all the opinions and
   get the truth.  But what if truth is not absolute?  What if we'll never
   agree?  How sad.
   
I'm an engineer, a professional problem solver.  I don't think that
there's one best solution for everyone.  I think every solution will
benefit some people more than others, and hurt some people more than
others.  But, it's better to really understand the problem, from as
many perspectives as possible, and really understand the hopes and
fears of people looking at it from all different sides, before
deciding what solution to go with.

And then do it in humility, knowing that you are being unfair, and
knowing that some people are being hurt, and knowing that you may be
screwing up big time, with other people's lives are on the line.

I've learned from personal experience that people will forgive you
more readily if you really listen to them before making a decision.
It's usually better to say, "Yes, I understood how this decision was
going to hurt you, but I thought it was the best decision for these
reasons." than to say, "You're not really being hurt" or "Ooops, I
didn't realize that you would be hurt" or "I don't care if you think
you are being hurt."

It's best if the decision is made with everyone's participation.
Sometimes, people will make personal sacrifices if they see all the
options and agree that the alternatives are worse for the community as
a whole.

--- Chip

(Sometimes the best solution is "do nothing"; sometimes not.
 Sometimes the best solution is "the greatest good for the greatest
 number", sometimes not.)
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