On 02 Apr 2011, at 21:18, Wade Preston Shearer wrote: > On 2 Apr 2011, at 19:27, [email protected] wrote: > >> I am looking for two software packages/services to incorporate into an >> existing site: >> >> 1. a shopping cart >> >> 2. a web-chat solution that is ideally integrated with email ticket system >> and a knowledgebase > > Sorry for being so vague; I posted from my phone. > > I'm trying to decide if we should build or buy and at this phase am simply > trying to feel for the solutions that are out there. In regards to chat, the > answer seems easy: building your own would be crazy with robust systems like > LivePerson. But what about shopping carts? What do most big retailers do? Are > they all running custom carts or are there enterprise common systems that are > flexible enough that they work? What about for shopping experiences that > require complexity beyond just adding something to a cart and then checking > out? What about examples like wireless carriers where you have to select a > phone, select options, and select a plan or the online Apple Store where you > can select a computer and then there is a page of configuration options? Am I > safe to assume that these are custom stores? >
I can tell you that at Rain, we have looked on numerous occasions for the silver bullet of shopping carts. In the end, it usually ends up being a custom job. For flexibility and skinability, you may as well just make a custom cart anyway. When dealing with carts, keep PCI compliance in mind. It is a big deal these days. _______________________________________________ UPHPU mailing list [email protected] http://uphpu.org/mailman/listinfo/uphpu IRC: #uphpu on irc.freenode.net
