Why are the users unable to successfully complete clicking on a link?


On 17 May 2011, at 18:55, Wade Preston Shearer wrote:

> The audience spans the entire spectrum. 
> 
> 
> 
> On May 17, 2011, at 18:39, Adam Barrett <[email protected]> wrote:
> 
>> What is the target audience? Newbies to the internet? Is email particularly 
>> confusing? Does the url wrap causing it top break in some email clients?
>> 
>> On May 17, 2011 6:35 PM, <[email protected]> wrote:
>>> I have a system where customers need to verify their email address. I am 
>>> using the popular method of emailing them a URL that contains a unique key 
>>> that they have to click. Many users ate unable to successfully complete 
>>> this. Any ideas on other methods for verifying someone's email? The only 
>>> other method I have seen or can think of would be emailing them a code that 
>>> they have to return to the site with and key in but I don't see that as 
>>> being any easier. 
>>> 
>>> 


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