<dwilliams@...> writes: > Happily none of the servers were down on this occasion. As I explained > to you when I responded to your ticket on on-rev, the issue you saw > was that the status page itself was down for a period, and I'm glad to > say I was able to rectify this for you when it was reported via the > Urgent ticketing system. > > I see that you have now submitted a ticket mentioning an issue with > your email, which I am now dealing with for you.
It's the same ticket, just an update to your response. As I mentioned in that ticket, diesel email was unresponsive for 15 hours yesterday. I don't look at the status page unless things aren't working, so for the most part I don't care what it shows. When I did look at it, the status of diesel showed "Down/Warning", which corresponded with the symptoms. My problem isn't with the status display, but with the loss of service. > > Instances of our servers being down or other major incidents affecting > customers have enormously reduced since the successful transfer of our > entire hosting operation to the new service. We continue to work on > improving our systems to ensure ever greater reliability. I will look > at introducing a new stat on the status page showing percentage uptime > of our servers. If, as you say, the servers were actually up and running at the time of the outage, then I fail to see how an uptime display will help. > > As we have mentioned in the past, the best place to get issues > resolved with on-rev is via our ticketing system, we do not > necessarily routinely monitor this list, especially at night. My posting here was to alert other users to the problem, not to get your attention. That I did through issuing a trouble ticket. -- Mark Wieder ahsoftw...@gmail.com _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode