I'm back up - didn't need to do anything on my end and everything seems
to be back to normal, including my blood pressure!
Marty K
Hi
I wanted to keep this off the mailing list but I'm still have no email
capacity or website.. and no answers from on-rev support.
Getting a bit anxious so hopefully someone has their service going and
can answer a few questions.
As far as I know Pancake has been migrated to Jasmine.
I've changed servers in my email client to Jasmine to receive the
years worth of email that went missing (minus a day or two). Still
can't receive or send yet.
Currently the affected domain name is still pointing to Pancake so
hopefully it's just waiting until that DNS issue propagation finishes.
But I have asked whether I need to make changes to my domain's
nameservers, which are pointing to ns1.on-rev.com & ns2.on-rev.com.
If anyone is back online, besides email server changes did you need to
do anything else?
regards
alex
On 30/04/2015 10:21 pm, Heather Laine wrote:
Dear folks,
We are currently working as fast as possible to resolve this issue.
I will be responding personally to the tickets in the on-rev queue as
I now have some information to give you. Please be assured we have a
very recent backup of accounts which is what we are using for the
restoration, I do not recommend you spend effort in restoring your
account yourself at this time.
Regards,
Heather
On 30 Apr 2015, at 08:35, Matthias Rebbe | M-R-D
<matthias_livecode_150...@m-r-d.de> wrote:
I am seriously thinking of leaving the On-Rev platform.
I have several accounts, lifetime and payed ones on different servers.
In the past i always have born when there were problems with one of
the servers.
I even felt negative comments about the reliability of the On-Rev
platform as unfair and i defended RunRev and On-Rev.
But this incident now is one of many in the past. Please don´t get
me wrong.
I do not blame David Williams. He doing what is possible. But my
understanding is that he is the only one who is responsible for such
bigger problems.
At least he is the one who replies to emergency support request
regardless if at day or at night.
I do blame Runrev to not having extended their On-Rev staff and
improve the On-Rev platform.
Btw: Does „ringing the bell“ at NASDAQ and showing ones logo cost
money? If so, Runrev better would have invested that money into the
On-Rev platform and the support staff.
It does not make sense to go for new customers also for On-Rev if
you cannot handle it afterwards.
At this stage i cannot recommend On-Rev as a professional hosting
platform anymore.
I am really pissed of now.
Matthias (who is now preparing to repair his sites in the hope no
other old backup is restored)
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